Patient Financial Coordinator

IVI RMA GLOBAL; Basking Ridge (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401K Plan

Paid Time Off & Holidays

Life Insurance & LT Disability & AD&D

Flexible Spending Accounts

Employee Assistance Program

Tuition Reimbursement

Job summary

IVIRMA Global is seeking a full-time Patient Financial Coordinator to support the Revenue Cycle team. You will manage patient financial accounts, explain coverage and payment options, and follow up to ensure accurate information.

The role starts on-site with a path to a hybrid schedule after the first year, potentially up to three work-from-home days per week based on performance.

Qualifications

• Associates degree or higher preferred.
• Excellent interpersonal, listening and communication skills with a sense of urgency.
• Proficiency with Microsoft Word, Excel, and Outlook.

Responsibilities

• Review patient obligations and explain financial policies to set payment expectations.
• Document patient insurance benefits and update progress notes in EMR.
• Provide estimates of treatment costs to patients.

Skills

Interpersonal communication

multitasking

Clear communication under urgency

Microsoft Office proficiency

Education

Associates degree or higher

Tools

Intergy

Artemis

Job description

IVIRMA is seeking a full-time Patient Financial Coordinator to join our growing team in our Revenue Cycle department. You will be responsible for all aspects of a patients’ financial account including explaining financial information, determining insurance coverage, and educating the patients on their financial options. You will also follow up with patients and other parties to ensure accuracy and completeness of information.

Schedule:

Monday-Friday 8:30am to 4:30pm

This position will become hybrid typically after a year based on overall performance eventually being able to work 3 days from home

Hybrid Opportunity:

This position is initially on-site, with the opportunity to transition to a hybrid schedule over time, typically after the first year and based on overall performance. Once transitioned, the schedule may include up to three work-from-home days per week.

Responsibilities

• Conduct patient consultations to review patient obligations, answer questions related to financial policies and requirements while setting clear expectations of payment protocol
• Document patient insurance benefits and update documentation in patient progress notes using Intergy and Artemis
• Furnishing patients with estimates related to upcoming treatment.
• Collecting estimated liabilities from patients and applying payments to patient accounts. Ability to allocate payments appropriately after clearance and throughout patient’s treatment plan
• Post payments, run and compile weekly reconciliation reports to ensure all aspects of patient’s financial obligations are met.
• Demonstrate the ability to make logical and reasonable decisions regarding patient accounts to ensure quality performance and efficiency
• Ability to work and review patient accounts quickly regarding outstanding patient balances including following up with other finance teams on outstanding claims, patient insurance, patient correspondence and all other activities that lead to the success of clearing patient balances
• Respond to patient calls/correspondence regarding billing questions, financial policies, claims submission, etc.
• Other duties as assigned

Requirements

• Associates degree or higher - preferred
• Microsoft Office: Word, Excel and Outlook - required
• Electronic Healthcare Records (EMR) experience – preferred
• Excellent interpersonal, listening and communications skills, including ability to communicate accurately and concisely with a sense of urgency
• Ability to multitask
• Aptitude to work independently and demonstrate good judgment
• Ability to work in a stressful environment while remaining persistent in overcoming obstacles

IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week.

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid: Life Insurance & Long-Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

About IVIRMA Global

IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: https://rmanetwork.com/ & https://www.ivirma.com/

COVID-19 Considerations

The health and safety of the RMA team is our priority. All employees are required to wear masks, temperatures are taken upon entry to the building, extra cleaning measures have been implemented and active prevention protocols are in place.

EEO

“IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”