Administrative Assistant - MATCH (29516)

HealthCare Access Maryland; Baltimore (MD); Hybrid; USD 37,000 - 61,000; Full time

Job summary

HealthCare Access Maryland is seeking an Administrative Assistant for the MATCH Program to provide essential administrative support. The role involves managing communications, data entry, and collaboration with the clinical team to ensure the health needs of children in foster care are met. This full-time position offers a hybrid work environment combining office and remote work, ideal for organized, problem-solving individuals aiming to make an impact in the community.

Benefits

Flexible Schedule

Hybrid Work Model

Qualifications

• 1+ year of customer service experience.
• 1+ year of administrative experience.
• Computer literate with a typing speed of 30+ WPM.

Responsibilities

• Manage incoming calls for the MATCH Program.
• Provide administrative support to the clinical team.
• Data entry and report generation.

Skills

Organizational skills

Problem solving skills

Customer service

Clerical duties

Typing speed

Education

High School or GED

Tools

MS Word

Excel

PowerPoint

Google mail

Job description

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Flexible Schedule

Hybrid Schedule-Hybrid is defined as a flexible work model that supports a blend of in the physical office (1-2 days per week) and partially remote workplace.

The Administrative Assistant serves as a part of the administrative team in the MATCH Program. The MATCH Program works in conjunction with the Baltimore City Department of Social Services to ensure all children in foster care receive health services and ensure children’s health needs are met.

The Primary Responsibilities For This Position Are

• Manage incoming calls and messages through the MATCH Program’s main phone number
• Provide support to the MATCH clinical team by requesting supporting documentation, screening incoming calls and entering notes in the MATCH Program’s database
• Provide administrative data support for the MATCH Program
• Reconciliations of data for BCDSS and HCAM internal and external reports
• Utilize multiple databases to update the demographics of children in foster care and upload documentation containing personal identifiable information (PII)
• Retrieve, return, and keep track of medical records for MATCH’s clinical team
• Utilize the MATCH Program’s database to identify assigned Medical Case Manager or Care Coordinator of foster children
• Update addresses of foster children in the MATCH Program’s database
• Sort and distribute incoming mail for MATCH staff
• Perform clerical duties for the MATCH management staff
• Data entry of medical information into BCDSS’ child welfare database system
• Provide weekly administrative reports to Operations Supervisor
• Other duties as assigned
  
  

Requirements & Experience

• High School or GED required
• Minimum of 1 year customer service
• Minimum of 1 year administrative experience
• Professional appearance and demeanor
• Organizational skills with the ability to multi-task
• Problem solving skills
• 30+ WPM typing speed
• Ability to follow explicit instructions
• Proven ability to work efficiently and meet deadlines
• Computer literate specifically MS Word, Excel, PowerPoint and Google mail
  
  

Physical Requirements

While performing the duties of this position, the employee is regularity required to speak, listen, and respond to customers and providers. They will need to be able to key electronic data and be able to sit for extended periods. The employee must be able to lift at lease 15lbs.

SAFETY & HEALTH RESPONSIBILITY

HCAM is committed to providing and maintaining a safe, secure, and healthy work environment for all employees, clients served, volunteers and visitors. As part of this commitment, HCAM has developed safety, security and occupational health policies, practices, and standards.

With this understanding, all employees are required to: Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws; adhere to all HCAM and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) at all times and; participate in mandatory or available safety training.

WORK ENVIRONMENT

While performing the duties of this job, the employee is exposed to indoor conditions. The employee will be subject to noise.

Our Culture – Health Care Access Maryland

HCAM is dedicated to fostering diversity, equity, and inclusion in our commitment to support our employees and the Marylanders we serve.

HCAM's DEI Vision Statement: “To be regarded as a leader in equitable access to health care through policy and practices, and a workplace whose culture promotes diversity, values its team, and fosters inclusion.”

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Non-profit Organizations

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