Administrative Assistant - Luxury Residential

Related Management Company; Santa Monica (CA); On-site; USD 41,328 - 42,705; Full time

Benefits offered by this job

Paid time off (19+ days)

Customizable rewards package

401(k) and financial wellness benefits

Mental health resources

Tuition and certification reimbursement

Job summary

Related Management Company in Santa Monica is seeking an Administrative Assistant to support various office tasks, including welcoming residents, managing vendor communications, and processing invoices. The role emphasizes excellent communication skills and teamwork.

The ideal candidate will have 1-3 years of administrative experience, preferably in property management, and be dedicated to providing exceptional service.

The position offers a competitive hourly wage ranging from $30.00 to $31.00, based on experience, with potential for an annual performance bonus.

Qualifications

• 1 to 3 years of prior experience in an administrative role, preferably in property management.
• Strong communication skills and customer service focus.
• Ability to handle complex operational tasks efficiently.

Responsibilities

• Welcoming residents and coordinating responses to requests.
• Handling office phone calls and emails professionally.
• Setting up vendors and processing invoices.
• Collaborating with maintenance for resident move-outs.
• Assisting with leasing tours and front desk duties.

Skills

Excellent written and verbal communication skills

Managing complex operational tasks

Teamwork and collaboration

Trustworthiness and reliability

Job description

Are you passionate about building strong connections with people? Are you looking to find more than just a job – rather a career filled with purpose?

Work Schedule

9:00 AM to 5:00 PM Thursday- Monday (off Tue & Wed)

Why you’ll love it here

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer‑paid life and AD&D insurance; paid leave & disability programs.
• Mental health resources, such as counseling, are available to our team members.
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available.
• and so much more!

What you’ll be doing as an Administrative Assistant

• Welcoming residents in the office and ensuring the proper parties are looped into any issues or requests.
• Providing timely and professional responses to office phone calls and emails.
• Setting up vendors, creating purchase orders, processing invoices, researching payment and payment status.
• Managing all vendor communications and ensuring invoices are submitted to the property and processed before the end of the month.
• Reviewing resident accounts and addressing ledger issues as needed.
• Posting charges to resident accounts and processing rent payments.
• Collaborating with maintenance upon residents' move‑out, and processing deposit accounting.
• Processing bad debt write‑offs and spearheading collection on past residents' accounts.
• Perform additional duties and special projects as required.
• Perform property administrative system setup.
• Provide move‑in orientation to new residents.
• Track and aid leasing team with application approval.
• Assist with leasing tours and front desk concierge as needed.

Compensation

• $30.00 - 31.00 / hourly based on experience (eligible for overtime)
• Annual bonus based on performance

Qualifications

• 1 to 3 years of prior experience in an administrative role, with experience in property management being a plus!
• Excellent written and verbal communication skills.
• A proven track record of managing complex operational tasks.
• You are committed to exceeding expectations of those around you by providing exceptional service.
• You bring determination each day – embracing constructive criticism and pushing to get better.
• You believe in teamwork – that we are better, together.
• You are trustworthy and reliable to do the right thing – no matter what.
• You welcome everyone and know the best ideas are born through diversity of thought and perspective.

Equal Opportunity Employer

We are proud to be an equal‑opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards. RMC will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws.

About the Company

Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market‑rate, and luxury housing while leading in sustainability.