Administrative Assistant - Lillington, NC

championhomes; Lillington (NC); On-site; USD 26,000 - 28,000; Full time

Job summary

Champion Homes in Lillington, NC seeks an Administrative Assistant for an in-person, full-time role. The position supports the General Manager and the Lillington team with clerical duties, vendor coordination, and warranty-related administrative tasks.

The ideal candidate will have strong phone skills, at least a high school diploma, 2 years of admin/home-building experience, and proficiency in Microsoft Office. Bilingual Spanish is a plus.

Qualifications

• High school diploma, GED, or foreign equivalent required.
• Two years' administrative and/or home building industry experience preferred.
• Proven customer service experience with strong phone skills.
• Must be organized, detail oriented, and a strong communicator.
• Spanish bilingual is a plus.

Responsibilities

• Answer multi-line phone system, take messages, transfer calls, or field questions.
• Receive warranty requests by fax, mail, or email and record information in database.
• Locate and qualify vendors to provide home warranty services.
• Communicate with vendors/homeowners to ensure customer satisfaction and timely warranty service.
• Prepare and mail Welcome packets and prepare check requests for vendors and customers.
• Receive payments and record receipts for services.
• Assist in ordering office supplies and perform general office tasks.
• All other duties as assigned.

Skills

Attention to detail

Communication skills

Multitasking

Team player

Time management

Education

High school diploma or GED

Tools

Microsoft Office Suite

Outlook

Word

Excel

Job description

Job Title: Administrative Assistant

Compensation: $19/hr. - $20/hr.

Job Type: Full-Time/Hourly

Location: Lillington, NC (*This is an in-person role)

Schedule: M-F, 8-hour Shift

About Us
Champion Homes is the largest builder of prefabricated homes in North America, we are a publicly traded company, and we are seeking an Administrative Assistant to join our team. If you have a positive/upbeat attitude and really enjoy a job where you can help and support others, this is the job for YOU!

Job Summary:

The Administrative Assistant will report directly to the General Manager whose primary responsibilities are to assist the Lillington team. A successful candidate will be able to quickly learn and perform the following duties.

Essential Duties and Responsibilities

• Core duties and responsibilities include the following. Other duties may be assigned.
• Answer multi-line phone system. Takes messages, transfers calls, or fields/answers questions.
• Receive warranty requests by fax, mail, or email to record information in database in a timely manner.
• Locate and qualify vendors to provide home warranty services within our business model.
• Communicate with vendors/ homeowners to ensure customer satisfaction and warranty service is performed in an organized way and timely fashion.
• File and maintain communications, as well as records, that can be shared effectively with other team members as needed.
• Keep a log of all calls and warranty service requests to stay organized and efficiently to provide timely action.
• Work with each factory and within their systems to complete warranty service requests.
• Prepare check requests for vendor partners, contractors, and customers.
• Receive payment and record receipts for services.
• Prepare and mail "Welcome" packets.
• Assist in ordering office supplies.
• General office work, faxing, scanning paperwork, etc.
• All other duties as assigned

Competencies

• Attention to detail
• Strong communication skills, including the ability to influence, train, and motivate at all levels of the organization
• Self-motivated with a great work ethic
• Must live the Champion Operating Principles

Qualifications

• High school diploma, GED, or foreign equivalent required.
• Two years' administrative and/or home building industry experience preferred.
• Proven customer service experience with strong phone skills.
• Must be organized, detail oriented, and a strong communicator.
• Intermediate mastery of Microsoft Office Suite product. (Outlook, Word, Excel)
• Must have the ability to speak, read, and write English. (Spanish bi-lingual is a plus)
• Dedicated team player able to multitask and see projects through to completion.
• Strong time management skills; exemplary record of attendance and punctuality.
• Access to reliable transportation

EEO Statement

Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.

Pay Transparency Statement

Champion Home Builders, Inc. publishes pay ranges in compliance with applicable law. Published pay ranges are not a promise of any specific pay for any specific employee and may not be reflective of actual compensation earned. Pay rates are dependent upon experience, education, and other factors. The company may provide additional monetary and nonmonetary compensation such as benefits and/or bonus plans for some, but not all positions.