Administrative Assistant — Lifetime Career Path

Woodgrain; Sonoma (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

401(k) with Company Match

Group Term Life Insurance and AD&D

Long-Term & Short-Term Disability

PTO

Job summary

Woodgrain is seeking a Customer Service/Support professional in Sonoma, CA to handle regional big box customer calls, process orders, and manage EDI transactions for timely warehouse fulfillment.

The role requires 2–4 years of related experience or an Associate's degree, proficiency with Windows/Word/Excel, and preferred SAP familiarity. Strong communication, time management, and multitasking skills are essential for success.

Qualifications

• Associate's degree or equivalent from two-year college or technical school; or two to four years’ related experience.
• Above average skills in Microsoft Windows, Word and Excel; strong data entry ability and attention to detail.
• SAP experience is a plus.

Responsibilities

• Handle incoming calls from regional big box customers and field service reps.
• Accurately process customer transactions such as orders, quotes, or credits.
• Manage incoming orders via EDI to ensure prompt drop to the warehouse.
• Monitor scheduled shipment and service dates to ensure timely delivery and in-store service.
• Provide weekly tracking/updates for regional big box service projects.
• Maintain professionalism and build relationships via telephone; follow company policies.
• Cross-training across multiple departments; other duties as assigned.

Skills

Time management

Communication skills

Multitasking

Data entry

Phone etiquette

Education

Associate's degree

2–4 years related experience

Tools

SAP

Job description

Woodgrain is seeking a Customer Service/Support professional in Sonoma, CA to handle regional big box customer calls, process orders, and manage EDI transactions for timely warehouse fulfillment.

The role requires 2–4 years of related experience or an Associate's degree, proficiency with Windows/Word/Excel, and preferred SAP familiarity. Strong communication, time management, and multitasking skills are essential for success.