Administrative Assistant Intern (Austin HS Student)

Texas Workforce Commission; Austin (TX); On-site; USD 7,800 - 8,900; Part time

Benefits offered by this job

Family Friendly Certification

Medical Insurance

Paid time off

RETIREMENT BENEFIT PLAN

Job summary

Texas Workforce Commission in Austin is seeking an Administrative Assistant I to support the State Office Appeals Department with clerical tasks in a state office setting near the Capitol.

The role focuses on data entry for UI Claims, processing mail, faxes and emails, and scheduling hearings. You will work under close supervision, handling multiple priorities with accuracy and professionalism.

Qualifications

• Six months of full-time experience in admin support or related fields.
• Academic credits may count toward experience qualifications.
• Internship, apprenticeship, or high school career program satisfies minimum qualifications.
• High school CTE program participation also qualifies; practicum hours may count.

Responsibilities

• Enter data on UI Claims Function and other processing procedures.
• Forward correspondence to appropriate personnel or department.
• Process and distribute incoming and outgoing mail and fax.
• Use PC and mainframe databases to analyze appeals and schedule hearings.
• Process mail, email, and digital information and maintain logs.
• Perform other duties or cross-training as needed.

Skills

Interpersonal skills

Attention to detail

Outlook/PeopleSoft

Bilingual Spanish

Job description

Who We Are

Texas Workforce Commission connects people with careers across the state. The Administrative Assistant I is an in-office position at our State Office location in Austin on the north lawn of the Texas State Capitol. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits.

Location and Working Conditions

Selected candidate(s) must be able to work at 101 E. 15th Street in Austin, Texas.

Must be able to work between the hours of 8:00 a.m. and 5:00 p.m. Monday through Friday.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

Who You Are

You have strong communication skills and attention to detail with the ability to handle multiple priorities while meeting strict deadlines.

What You Will Do

As a member of our administrative team, you will work primarily with clerical support for the Appeals Department. Our hearing officers hold first level appeals from an original determination in disputed claims for unemployment insurance benefits under the Texas Unemployment Compensations Act; and disputed claims for unemployment insurance under specific federal programs. We may also be called upon to hold other special hearings. These hearings are mandated by state law and are to be held in a fair and impartial manner. You can expect to work under close supervision, especially during training, with minimal latitude for the use of initiative and independent judgment.

You Will Be Trusted To

• Perform entry level administrative support for the State Office Appeals Department of the Texas Workforce Commission.
• Enter necessary data on UI Claims Function, as instructed and other special processing procedures.
• May forward correspondence to appropriate personnel or department for processing or correction.
• Process and distribute incoming and outgoing mail and fax within established time frame.
• Use personal computer and benefits mainframe database to analyze appeals to determine appropriate issues, parties, and scheduling considerations for administrative hearings. Expedite cases for scheduling.
• Process and distribute incoming and outgoing mail, fax and email within established time frame.
• Process digital information with CDs or digital storage devices, copy recordings as requested; type letters and keep daily log of all completed and pending request.
• Perform other duties as assigned, which may include cross training to assist other units as need arises.

You Qualify With

• Six months of full-time experience that provided knowledge of administrative support functions and office practices and procedures, or clerical administration and business management practices, such as preparation, maintenance, and control of forms, records, and reports.
• Relevant academic credits may be applied toward experience qualifications for this position.
• Acceptance into a TWC Internship, TWC Apprenticeship, or current participation in a TWC approved high school career and technical education program will satisfy the minimum qualifications.
• Current juniors and/or seniors, participating in a high school career and technical education program under a Law and Public Service or Business, Marketing, and Finance Program of Study will satisfy the minimum qualifications. Hours worked in this role will count as practicum hours towards the students Level 4 CTE Program of Study requirements.

You Are a Great Fit With

• Good interpersonal skills to communicate with internal and external customers.
• Attention to detail, to accurately enter information.
• PC/Software knowledge, especially Outlook and PeopleSoft
• Bilingual (Spanish)

You Gain

• A Family Friendly Certified Workplace.
• Competitive salary: $693.09/month – working 10 hours per week
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Paid time off, including time for vacation, sick and family care leave
• Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.

Veterans

Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf