Management Analyst (Austin)

Texas Workforce Commission; Austin (TX); On-site; USD 49,807 - 67,384; Full time

Benefits offered by this job

Medical Insurance

Retirement Plan

401(k) and 457 accounts

Paid time off

Job summary

Texas Workforce Commission (TWC) is seeking a Management Analyst II (UI Operations Specialist) to join the UI Administration and Operational Support Department in downtown Austin. The role focuses on analyzing, improving, and coordinating unemployment UI programs and operations, with responsibilities spanning project management, policy analysis, and performance measurement.

Ideal candidates will have strong organizational skills, attention to detail, and the ability to manage multiple priorities

Qualifications

• One year of experience in management analysis, organizational development, or methods and systems work.

Responsibilities

• Monitor and review UI systems for effectiveness and conformance to guidelines.
• Consult with management to initiate studies and define scope and resources.
• Develop recommendations to standardize or improve UI systems.
• Research data to identify problems and potential changes.
• Conduct and manage special projects.
• Analyze legislation to determine impact on operations.
• Research new business practices for UI programs.

Skills

Project Management

UI Knowledge

Analytical Aptitude

Communication Skills

MS Office

Job description

WHO WE ARE:

The Texas Workforce Commission (TWC) is a proud Family Friendly Certified Workplace dedicated to supporting the Texas economy by helping workers find jobs and employers find skilled staff. The Unemployment Insurance (UI) Division provides a vital safety net for the Texas workforce. Funded by employer taxes, the UI program offers temporary partial income replacement to workers who have lost their jobs through no fault of their own. Our division oversees the administration of unemployment benefits and tax collection activities. We are currently seeking a Management Analyst II (UI Operations Specialist) to join our UI Administration and Operational Support Department, conveniently located in the heart of downtown Austin at 1411 Brazos Street.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

YOU ARE:

A highly organized professional with a sharp eye for detail and the ability to balance multiple priorities in a fast-paced, deadline-driven environment. You are a proactive self-starter who will work under general supervision and moderate latitude for independent judgement to achieve results. You possess the expertise to perform complex (journey level) UI administrative and policy analysis work. You are committed to excellence in program assessment and operational support.

WHAT YOU WILL DO:

• Monitor and review current UI organizational, procedural or operational systems for effectiveness, efficiency and conformance to established guidelines.
• Consult with management to initiate studies; identify priorities; and define study scope, purpose, objectives, time frames and resource requirements.
• Develop recommendations for improvement and corrective action to standardize or improve UI organizational systems.
• Research historical, current or projected data to identify problems, causes, and areas for which procedural or system changes are indicated.
• Conduct and manage special projects.
• Analyze new or proposed legislation or regulations to determine their effect on program operations and management.
• Research new or improved business and management practices for application to UI programs or operations.
• Perform other duties as assigned.

YOU WILL BE TRUSTED TO:

• Initiate, manage and/or support UI Administration and Operational Support projects.
• Handle high-priority UI program issues.
• Prepare concise reports on organizational studies or data analysis projects.
• Represent the UI Division in departmental meetings and projects.

YOU QUALIFY WITH:

• One year of experience in management analysis, organizational development, or methods and systems work.
• Relevant academic credits may be applied toward experience qualifications for this position.

YOU ARE A GREAT FIT WITH:

• Project Management Expertise: A proven track record of managing projects from inception to completion with minimal oversight.
• UI Program Knowledge: A solid understanding of Unemployment Insurance (UI) benefit programs and policies.
• Analytical Aptitude: The ability to research, correlate, and analyze complex data to identify trends and drive decision-making.
• Strategic Problem Solving: A knack for identifying operational bottlenecks and devising creative, effective solutions.
• Technical Proficiency: Advanced skills in Microsoft Office (Excel, PowerPoint, Word) to manage data and present findings.
• Process Improvement Mindset: Experience evaluating workflows and implementing "lean" or more efficient procedures.
• Excellent Communication: Exceptional verbal and presentation skills, with experience drafting high-level reports and memos for leadership.

YOU GAIN:

• A Family Friendly Certified Workplace
• Competitive salary: $5,250.00 a month
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Optional Benefits such as dental, vision, and life insurance
• Paid time off, including time for vacation, sick and family care leave
• Additional benefits for active employees: https://www.ers.texas.gov/Active-Employees/Health-Benefits

This position requires up to 10% travel (within the state of Texas) and the ability to lift 10 lbs. Applications should be accurate, complete, concise, and targeted for this position. Incomplete applications may not be considered. Interview will include a timed exercise on computer skills.

VETERANS:

Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience & training courses into civilian job terms, qualifications & skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

HOW TO APPLY:

To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo (Job Search ). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.