Administrative Assistant III - Global Payments Operations

Bank of America; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Bank of America is seeking a senior administrative professional to provide confidential executive support in Charlotte. You will manage complex calendars, coordinate travel, prepare reports, and handle correspondence with a focus on accuracy and discretion.

The role requires strong communication, organizational skills, and the ability to interact with senior leaders across the organization. On-site work in Charlotte with a 40-hour work week is expected.

Qualifications

• Minimum of 3 years of experience providing administrative support at the senior management level.
• Strong time management, multi-tasking and prioritization skills.
• Highly organized with strong attention to detail.
• Ability to work under pressure and time constraints.
• Strong written and verbal communication skills and ability to interface with Senior Executives.
• Confidentiality in handling sensitive information.
• Interpersonal skills and ability to build rapport.
• Advanced skills in MS Office (Outlook, Excel, Word, PowerPoint, OneNote, Teams).
• Experience with Concur or similar travel/expense processing.

Responsibilities

• Communicates with executives and management to gather and convey information.
• Answers manager's phone line, documents messages and handles calls with judgment.
• Manages multiple executives' calendars, resolving conflicts professionally.
• Arranges travel, expense reports, meetings, and appointments.
• Prepares meeting minutes and related documents.
• Creates correspondence, reports, and forms for leaders after interacting with customers to resolve inquiries.

Skills

Calendar management

Administrative support

Travel coordination

Expense processing

Communication with executives

Multi-tasking

Time management

Organization

Written communications

Interpersonal skills

Confidentiality

Tools

Outlook

Excel

Word

PowerPoint

OneNote

Teams

Concur

Workday

Ariba

TechDirect

Flagscape

ACR

ARM

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for providing diverse and confidential administrative support, including extensive calendar management. Key responsibilities include supporting management with administrative tasks, coordinating travel arrangements, processing expenses, gathering and reporting information relevant to/for the executive, and responding to incoming mail. Job expectations may include assisting with organizing in-person meetings and off-sites and managing different and conflicting objectives, projects, or activities in a responsive and personable manner.

Line of Business:

The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.

Responsibilities:

• Communicates with executives and line management to gather and convey relevant information
• Answers manager's phone line, documenting accurate messages, and handling calls with appropriate judgment
• Manages the calendar of multiple executives proactively, effectively resolving conflicts that arise in a professional manner
• Arranges and handles details related to travel arrangements, expense reports, meetings, and appointments
• Prepares meeting minutes and related meeting documents, utilizing written and oral communication skills
• Prepares correspondence, reports, and forms for leaders, following interaction with internal and/or external customers to answer questions, research, and resolve problems

Required Qualifications

• Minimum of 3 years of experience providing administrative support at the senior management level
• Significant time management, multi-tasking and prioritization skills
• Highly organized, Proficient in time management, with strong attention to detail
• Ability to work effectively under pressure and time constraints
• Strong written and verbal communication skills, ability to interface with Senior Executives
• Confidentiality-ability to handle sensitive information and maintenance of confidentiality
• Interpersonal Skills: The ability to build rapport and work effectively with others is vital.
• Advanced skills in Outlook and other MS Office programs (Excel, Word, PowerPoint, OneNote, Teams)
• Concur or similar experience processing travel and expenses

Desired Qualifications:

• Working knowledge of global operations, payment channels, and financial processes
• Knowledge of Bank of America systems including: Workday, Ariba, TechDirect, Flagscape, ACR, ARM, etc

Skills:

• Administrative Services
• Attention to Detail
• Customer and Client Focus
• Planning
• Prioritization
• Adaptability
• Collaboration
• Event Planning
• Office Administration
• Problem Solving
• Facilities Management
• Oral Communications
• Recording/Organizing Information
• Research
• Written Communications

Shift:

1st shift (United States of America)

Hours Per Week:

40