Administrative Assistant III

CP11 University of New Hampshire; Durham (NH); Vor Ort; USD 22.000 - 36.000; Vollzeit

Zusammenfassung

University of New Hampshire in Durham seeks a Campus Services Clerk to deliver exceptional customer service to students, parents, faculty, staff, and campus guests. You will manage parking, dining, and ID systems, ensuring data security and accurate billing while coordinating with multiple departments.

The role requires a high school diploma and two years of office experience, with strong MS Office skills and discretion handling sensitive information.

Qualifikationen

• High school graduation and two years of office experience or equivalent training.
• Proficiency with Microsoft Word, Excel, Outlook.
• Ability to handle confidential information with discretion.

Aufgaben

• Provide customer service to students, parents, faculty, staff, and campus guests via office, phone, and electronic channels.
• Resolve parking, meal plan, debit plan, and ID issues with strong conflict-resolution and research.
• Open, close, and modify customer accounts in parking, dining, and ID systems.
• Prepare and communicate reports and recommendations for management from system data.

Kenntnisse

Customer service

Conflict resolution

Microsoft Office

Data confidentiality

Ausbildung

High school diploma

Tools

Banner Student

Transact System

TruCredential ID Card

Cardinal TickeTrack

iParq systems

Jobbeschreibung

This position supports the operation of the Campus Services Office by providing excellent customer to service students, parents, faculty, staff and campus guests; maintaining and managing working relationships with many campus departments particularly Housing, Conferences and Catering, Athletics and Student Accounts, operate electronic systems for meal plan and debit plan management, the campus ID program, parking permit and parking enforcement management and electronic financial account management; ensuring data security and integrity and provide oversight to the financial transaction of approximately $35 million in cash, check and billed revenue. Review/process parking permit applications and ticket payments, arrange and coordinate parking for special events.

Duties/Responsibilities:

• Provide customer service to students, parents, faculty, staff, and campus guests in the office, on the phone and via electronic means.
• Solve parking, meal plan, debit plan and ID related issues utilizing a high level of conflict resolution and research to assist customers.
• Maintain confidentiality in handling and communicating sensitive or restricted information.
• Open, close and change customer accounts in all parking, dining, and ID systems.
• Does research, basic analysis, and provides reporting and recommendations for management use from these systems.
• Act as a liaison between Campus Services and other key UNH Departments to meet their needs of Dining, ID, and Parking Services.
• Provide support to First-Year programs to ensure that Orientation and First Year events are successful.
• Arrange and coordinate parking utilizing special event management systems for conferences, seminars, and other special events.
• Create special event reports and communicate event needs to other staff members.
• Work with University Conferences and Catering to provide meal plan, ID, and parking support to various campus and non-campus customers including conferences, camps and academic programs during the summer session.
• Create billing for all parking, dining, and ID transactions, including end of day reporting.
• Assist with reconciliation of debit accounts, meal plan sales, and other external and internal billing for parking, dining, and ID services with Finance.
• Plan for the future operation of the Campus Services office.
• Engage in strategic planning activities.
• Participate in self-development activities.
• Attend Training and Development opportunities.
• Other duties as assigned.

Requirements:

Minimum Education & Experience: High school graduation and two years of office experience, specialized training or any combination of experience and higher education equal to two years.

Knowledge, Skills, & Abilities:

• Knowledge of office practices, procedures and use of electronic equipment as required by department.
• Organizational and analytical skills.
• Keyboarding and computer skills, such as word processing, e-mail, Internet, spreadsheets and software applications as required by department.
• Proficiency with Microsoft Suite, including Word, Excel, and Outlook.
• Effective written and oral communication skills.
• Ability to establish and maintain effective working relationships with staff, students and the general public.

Preferred Qualifications Work experience in college/university environment. Working knowledge of Banner Student, Transact System, TruCredential ID Card system, Cardinal TickeTrack, and iParq systems.

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Pay Range: $16.05 - $26.37 The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations.

More information on benefits can be found here: USNH Employee Benefits | Human Resources

Location: Durham Are you an employee of KSC, PSU, UNH or the system office?

The University System of New Hampshire is the largest provider of postsecondary education in the Granite State. With approximately 30,000 enrolled students annually and more than 90,000 alumni living in state, the institutions of the University System - the University of New Hampshire - Durham, the University of New Hampshire School of Law, the University of New Hampshire at Manchester, Plymouth State University, and Keene State College - have a direct impact on hundreds of thousands of New Hampshire citizens every year.