Administrative Assistant III

University of New Hampshire; Durham (NH); Vor Ort; USD 22.000 - 36.000; Vollzeit

Zusammenfassung

University of New Hampshire in Durham seeks an office assistant to support Campus Services operations. You will handle customer inquiries, manage parking, dining and ID accounts, and coordinate services for events and conferences.

The role requires two years of office experience and strong Microsoft Office skills, with a focus on data accuracy and cross-department collaboration. This on-site position offers stability and growth opportunities.

Qualifikationen

• High school graduation and two years of office experience, specialized training or any combination of experience and higher education equal to two years.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Ability to establish and maintain effective working relationships with staff, students and the public.

Aufgaben

• Provide customer service to students, parents, faculty, staff, and campus guests in person, on the phone and electronically.
• Solve parking, meal plan, debit plan and ID-related issues using conflict resolution and research.
• Open, close and modify customer accounts in parking, dining and ID systems; generate reports and recommendations for management.
• Act as a liaison between Campus Services and UNH departments to meet Dining, ID, and Parking needs.
• Create and coordinate special event parking and catering support; prepare end-of-day billing and reconciliations.

Kenntnisse

Microsoft Office

Organizational skills

Analytical skills

Written and verbal communication

Ausbildung

High school diploma

Tools

Banner Student

Transact System

TruCredential ID Card system

Cardinal TickeTrack

iParq systems

Jobbeschreibung

This position supports the operation of the Campus Services Office by providing excellent customer to service students, parents, faculty, staff and campus guests; maintaining and managing working relationships with many campus departments particularly Housing, Conferences and Catering, Athletics and Student Accounts, operate electronic systems for meal plan and debit plan management, the campus ID program, parking permit and parking enforcement management and electronic financial account management; ensuring data security and integrity and provide oversight to the financial transaction of approximately $35 million in cash, check and billed revenue. Review/process parking permit applications and ticket payments, arrange and coordinate parking for special events.

Duties/Responsibilities

• Provide customer service to students, parents, faculty, staff, and campus guests in the office, on the phone and via electronic means.
• Solve parking, meal plan, debit plan and ID related issues utilizing a high level of conflict resolution and research to assist customers.
• Maintain confidentiality in handling and communicating sensitive or restricted information.
• Open, close and change customer accounts in all parking, dining, and ID systems. Does research, basic analysis, and provides reporting and recommendations for management use from these systems.
• Act as a liaison between Campus Services and other key UNH Departments to meet their needs of Dining, ID, and Parking Services.
• Provide support to First-Year programs to ensure that Orientation and First Year events are successful.
• Arrange and coordinate parking utilizing special event management systems for conferences, seminars, and other special events.
• Create special event reports and communicate event needs to other staff members.
• Work with University Conferences and Catering to provide meal plan, ID, and parking support to various campus and non-campus customers including conferences, camps and academic programs during the summer session.
• Create billing for all parking, dining, and ID transactions, including end of day reporting.
• Assist with reconciliation of debit accounts, meal plan sales, and other external and internal billing for parking, dining, and ID services with Finance.
• Plan for the future operation of the Campus Services office.
• Engage in strategic planning activities.
• Participate in self-development activities.
• Attend Training and Development opportunities.
• Other duties as assigned.

Requirements

Minimum Education & Experience:

• High school graduation and two years of office experience, specialized training or any combination of experience and higher education equal to two years.

Knowledge, Skills, & Abilities

• Knowledge of office practices, procedures and use of electronic equipment as required by department.
• Organizational and analytical skills.
• Keyboarding and computer skills, such as word processing, e-mail, Internet, spreadsheets and software applications as required by department.
• Proficiency with Microsoft Suite, including Word, Excel, and Outlook.
• Effective written and oral communication skills.
• Ability to establish and maintain effective working relationships with staff, students and the general public.

Preferred Qualifications

• Work experience in college/university environment.
• Working knowledge of Banner Student, Transact System, TruCredential ID Card system, Cardinal TickeTrack, and iParq systems.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Compensation Pay Range

$16.05 - $26.37

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

Location:

Durham