Administrative Assistant II - Parking Operations

Pima County; Tucson (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

Pima County is seeking an Administrative Assistant II to support Parking Operations within Facilities Management. The role involves customer service to parking patrons, cash handling, invoicing, report preparation, and basic bookkeeping.

Essential duties include answering phones, processing licenses, data entry, filing, and assisting with clerical tasks. A background in office administration and strong MS Office skills are preferred.

Qualifications

• Two (2) years of experience performing secretarial or administrative tasks providing support to a department, specialized program, or small business. (Relevant experience and/or education from an accredited college or university may be substituted.) OR: One year with Pima County in an Administrative Assistant I position.

Responsibilities

• Responds to public and staff by providing general information pertaining to departmental or program activities.
• Answers single- and multi-line telephones, routes calls and relays messages.
• Resolves routine problems in person, by phone and through correspondence with complainant.
• Checks documents for completeness and accuracy and issues licenses and permits.
• Codes, confirms, enters, updates, and retrieves data using automated filing systems.
• Verifies accuracy of data entered into the system and corrects information by making updates, additions or deletions as required.

Skills

Customer service

Cash handling

Bookkeeping

Microsoft Office

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Description Summary Department - Facilities Management Job Description Job Type: Classified Job Classification: 5896 - Administrative Assistant II Salary Grade: 2 Pay Range Hiring Range: $17.90 - $21.03 Per Hour Pay Range: $17.90 - $24.16 Per Hour Range Explanation: Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity. Pay Range is the entire compensation range for the position.

Facilities Management is hiring an Administrative Assistant II to support its Parking Operations! This position is responsible for providing customer service to parking patrons, cash management including bank deposits, invoicing, monthly preparation of reports, and bookkeeping in addition to other duties.

Essential Functions:

• Responds to public and staff by providing general information pertaining to departmental or program activities
• Answers single- and multi-line telephones, routes calls and relays messages
• Resolves routine problems in person, by phone and through correspondence with complainant
• Requests specific information by telephone
• Checks documents for completeness and accuracy and issues licenses and permits
• Types and word processes a variety of documents such as correspondence, reports, forms, contracts, requisitions and claims
• Edits documents for grammar, punctuation, spelling and format
• Codes, confirms, enters, updates, and retrieves data using automated filing systems
• Verifies accuracy of data entered into the system and corrects information by making updates, additions or deletions as required, and prints reports
• Establishes and maintains filing systems and retrieves documents from files as required
• Researches document files and automated records for specific information
• Copies and distributes materials and acts as key operator for copy machine
• Reads, screens and directs mail and composes answers to routine correspondence
• Calculates fees, records payments and balances routine accounts
• Operates various office equipment such as typewriters, computer terminals and personal computers, facsimile machines, photocopiers and calculators
• Performing moderately complex word processing activities such as preparation of charts, graphs and tables
• Transcribing a variety of correspondence, reports and documents from dictating equipment
• Scheduling and arranging meetings, conferences, interviews and other appointments
• Training other staff members in office procedures and clerical activities
• Assigning and reviewing the work of staff performing typing, filing and other routine clerical activities

Minimum Qualifications:

Two (2) years of experience performing secretarial or administrative tasks providing support to a department, specialized program, or small business. (Relevant experience and/or education from an accredited college or university may be substituted.) OR: One year with Pima County in an Administrative Assistant I position. Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications:

• Minimum five (5) years of experience in public parking enforcement, parking services, or parking garage operations
• Minimum three (3) years of customer service experience
• Minimum three (3) years of experience with Microsoft Office Suite (Word, Excel, and Outlook)
• Experience with/knowledge of applicable bookkeeping practices and procedures
• Experience with/knowledge of principles of contractual agreements, research techniques, and report compilation
• Experience counting cash, bank deposits, invoicing, and the preparation of monthly cash receipt comparison reports

Supplemental Information:

Licenses and Certificates:

Valid driver license is required at time of application.ValidAZdriver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services’ review and approval of the candidate’s driving record.

Special Notice Items:

The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. Some positions may require satisfactory completion of a personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems. Pima County determines whether a position is eligible for visa sponsorship at the time of recruitment. Eligibility is based on the requirements of the position and applicable laws and regulations. Not all positions with Pima County are eligible for visa sponsorship. Physical/Sensory Requirements: Physical and sensory abilities will be determined by position. Hearing Activity - on a radio and behind themselves; Speaking Activity - in person, on the phone, on a radio. Working Conditions: Working conditions will be determined by the position.

EEO Information:

Pima County Government is an Equal Employment Opportunity employer.We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law. Pima County stands out as an exceptional workplace, offering a supportive environment that fosters professional growth and personal satisfaction. As one of the largest employers in the region, Pima County prioritizes its commitment to creating a diverse and inclusive workplace, recognizing the unique contributions of each employee. Embracing innovation and collaboration, Pima County provides multiple opportunities in which individuals can make a meaningful impact on their community. One of the key advantages of working for Pima County is its comprehensive benefits package. Employees enjoy competitive salaries, generous health insurance coverage, and retirement plans that contribute to long-term financial security. Pima County recognizes the importance of a healthy work-life balance, offering flexible work schedules, a generous family leave policy and wellness programs that prioritize employee well-being. Furthermore, Pima County takes pride in fostering a culture of continuous learning and development. Employees benefit from opportunities for professional advancement through training programs, workshops, and educational reimbursement programs. In addition, a County-wide employee recognition program rewards employees who exemplify the County values of being accountable, respectful and ethical as well as providing great customer service. By joining Pima County, individuals become part of a dedicated team working towards a common goal: enhancing the quality of life for residents and building a vibrant future. Pima County is not just an employer; it's a community that values its employees, encourages their growth, and invests in their success.