Community & Workforce Technician II - One-Stop

Pima County; United States; On-site; USD 26,000 - 35,000; Full time

Job summary

Pima County in Tucson is seeking a Community & Workforce Technician II to greet customers, provide front-desk support, and assist with program records across multiple One-Stop locations. The position requires driving between sites and may involve work at locations not accessible by bus.

Minimum qualifications include a High School Diploma or GED and two years of clerical or customer service experience; substitution with related education is allowed.

Qualifications

• High School Diploma or GED plus two years of clerical, administrative or customer service experience.
• Experience substitutable by education or related coursework may be considered.
• Knowledge of Microsoft Office Suite and data entry skills preferred.

Responsibilities

• Provides information and assistance to the public, clients, and staff regarding programs, procedures, and eligibility.
• Answers multi-line calls and in-person inquiries; resolves routine issues and refers complex matters to staff.
• Reviews, verifies, and processes applications and documents for accuracy and compliance.
• Maintains program and client data in databases and generates reports as needed.
• Gathers and organizes filing systems for recordkeeping and retrieval.
• Prepares and proofreads correspondence and reports using various software.

Skills

Customer service

Clerical work

Data entry

Microsoft Office

Bilingual (EN/ES)

Education

High School Diploma or GED

Job description

Job Description Summary

Department - Community & Workforce Development Job Description Job Type: Classified Job Classification: 5869 - Community & Workforce Technician II Salary Grade: 3 Pay Range Hiring Range: $18.79 - $22.09 Per Hour Pay Range: $18.79 - $25.38 Per Hour Range Explanation: Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity. Pay Range is the entire compensation range for the position. THIS IS A GRANT FUNDED POSITION. The Pima County Community & Workforce Development Department has an opening for a Community & Workforce Technician II who will work as a receptionist and provide administrative assistance for both the front reception and the resource rooms at the different Pima County One-Stop locations. Driving is only required for commuting to work; however, the position requires regular rotation between multiple work sites, some of which are not accessible by bus. Community & Workforce Development Department works with vulnerable populations and minors. A Level one Fingerprint Clearance Card, a Criminal History Self Disclosure Affidavit, and a Central Registry background check are requirements for employment.

Essential Functions

• Provides detailed information and assistance to the public, clients, and staff regarding departmental programs, procedures, and eligibility requirements;
• Handles multi-line telephone and in-person inquiries, independently resolving routine issues and referring complex matters to appropriate staff;
• Reviews, verifies, and processes applications, forms, and related documents for accuracy, completeness, and compliance with program standards;
• Enters, updates, and maintains program and client data in specialized databases, ensuring data integrity and generating reports as required;
• Establishes, organizes, and maintains electronic and manual filing systems to ensure accurate recordkeeping and timely document retrieval;
• Prepares, edits, and proofreads correspondence, reports, and other technical or administrative materials using various software applications;
• Coordinates the scheduling of meetings, interviews, and events, preparing necessary materials and tracking related follow-up actions;
• Provides training or guidance to clerical and support staff on office procedures and program documentation requirements;
• Operates a variety of office equipment and systems, ensuring efficient workflow and compliance with departmental administrative standards;
• Greets and welcomes customers and visitors in a professional and courteous manner;
• Assesses customer needs and provides appropriate information, assistance, and direction to services, staff, programs, or resources;
• Serves as a knowledgeable resource for customers by providing information regarding department programs, workforce services, workshops, employment resources, community services, and partner agencies;
• Assists customers with computers, internet access, online job searches, employment websites, online applications, account access, document preparation, printing, scanning, and other technology-related needs.

Minimum Qualifications: High School Diploma or General Education Development (GED) from an accredited institution AND two years of experience performing clerical, administrative or customer service tasks providing support to a department, specialized program, or small/medium sized business. (Relevant experience and/or education from an accredited college or university may be substituted.) OR: One year with Pima County in a Community & Workforce Technician I or related position as determined by the department head at the time of recruitment. Qualifying education and experience must be clearly documented in the 'Education' and 'Work Experience' sections of the application. Do not substitute a resume for your application or write 'see resume' on your application.

Preferred Qualifications

• Minimum one (1) year experience in a customer service desk environment or customer service-related field.
• Minimum six (6) months experience in a social services setting.
• Minimum one (1) year experience performing data entry.
• Minimum one (1) year experience using Microsoft Office Suite.
• Bilingual (English/Spanish - speaking, reading, writing).

Selection Procedure: Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

Licenses and Certificates: Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services’ review and approval of the candidate’s driving record.

Special Notice Items: This position requires a Level 1 fingerprint clearance card from the Arizona Department of Public Safety. The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. Pima County determines whether a position is eligible for visa sponsorship at the time of recruitment. Eligibility is based on the requirements of the position and applicable laws and regulations. Not all positions with Pima County are eligible for visa sponsorship.

Physical/Sensory Requirements: Physical and sensory abilities will be determined by position. Action Activity - none; Motion Activity - simple and firm grasping, fine movement; Hearing Activity - none; Speaking Activity - in person, on the phone; Vision - may be required to operate a motor vehicle, distinguish colors, have depth perception and peripheral vision.

Working Conditions: Works regular shifts at multiple locations throughout Pima County as directed by the department. Other working conditions will be determined by position.

EEO Information

Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law. Pima County stands out as an exceptional workplace, offering a supportive environment that fosters professional growth and personal satisfaction. As one of the largest employers in the region, Pima County prioritizes its commitment to creating a diverse and inclusive workplace, recognizing the unique contributions of each employee. Embracing innovation and collaboration, Pima County provides multiple opportunities in which individuals can make a meaningful impact on their community. One of the key advantages of working for Pima County is its comprehensive benefits package. Employees enjoy competitive salaries, generous health insurance coverage, and retirement plans that contribute to long-term financial security. Pima County recognizes the importance of a healthy work-life balance, offering flexible work schedules, a generous family leave policy and wellness programs that prioritize employee well-being. Furthermore, Pima County takes pride in fostering a culture of continuous learning and development. Employees benefit from opportunities for professional advancement through training programs, workshops, and educational reimbursement programs. In addition, a County-wide employee recognition program rewards employees who exemplify the County values of being accountable, respectful and ethical as well as providing great customer service. By joining Pima County, individuals become part of a dedicated team working towards a common goal: enhancing the quality of life for residents and building a vibrant future. Pima County is not just an employer; it's a community that values its employees, encourages their growth, and invests in their success.