Administrative Assistant II, Outpatient Clinic/Westminster, MD)

Sheppard Pratt; Westminster (MD); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, vision benefits

403b retirement match

Paid time off

Employee Assistance Program

Job summary

Sheppard Pratt in Westminster, MD is seeking an Administrative Associate to support clinic operations and front-desk activities. Primary duties include receiving clients and co-payments, scheduling appointments, maintaining patient records in the EHR, processing authorizations, and handling communications with staff and providers in a fast-paced healthcare environment.

We offer tuition reimbursement, comprehensive benefits (medical, dental, vision), 403b retirement match, generous PTO, and an

Qualifications

• High school diploma required.
• Associates degree in business administration or related field preferred.
• Prior experience in a health care setting is preferred but not required.

Responsibilities

• Receive clinic clients; collect client co-payments; receive and route telephone calls.
• Schedule client follow-up appointments.
• Maintain client medical records in good order; file client information; process client and other administrative paperwork.
• Assist with maintenance of OMHC electronic health records.
• Maintain clinic facilities for optimal and secure functioning.
• Support medical staff with receipt, logging, and distribution of faxes, medical refill, pre-authorization requests, and delivered medications.
• Provide backup assistance to Intake and other administrative staff as warranted; complete insurance authorizations and eligibility checks.

Skills

Customer service

Attention to detail

Multi-tasking

Teamwork

Communication

Education

High school diploma

Associates degree in business administration or related field

Tools

EHR system

Electronic Health Record

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Westminster, MD 21157, USA

• On-site
• Hourly Range : $20.60 USD to $22.28 USD
• Administrative
• Full-Time
• Requisition #: ADMIN013139

Locations

Showing 1 location

Westminster, MD 21157, USA

Description

What to expect.

Primary responsibilities include:

• Receive clinic clients; collect client co-payments; receive and route telephone calls
• Schedule client follow-up appointments
• Maintain client medical records in good order; file client information; process client and other administrative paperwork
• Assist with maintenance of OMHC electronic health records
• Maintain clinic facilities for optimal and secure functioning
• Support medical staff with receipt, logging, and distribution of faxes, medical refill, pre-authorization requests, and delivered medications
• Provide backup assistance to Intake and other administrative staff as warranted; (8) Complete insurance authorizations and eligibility checks

Specific responsibilities include:

• Monitor and route OMHC and/or substance use program voicemail messages
• Schedule appointments for clients and staff
• Manage the administrative information flow in the EHR
• Check client eligibility status to verify insurance coverage
• Check and verify current ITPs
• Apply for concurrent insurance authorizations
• Log and distribute incoming and outgoing faxes
• Request, log, and secure client co-payments
• Receive, respond and/or route incoming phone calls
• Print provider schedules and billing sheets
• Make appointment reminder calls
• Inventory, order, and maintain office supplies
• Respond to all requests from providers, clients and other staff in a professional manner
• Communicate critical information to staff in a timely manner
• File all notes and papers in client charts
• Collaborate with clinic directors on discharges and send 30 day letters to clients.
• Close charts in multiple electronic data systems
• Collaborate with psychiatric/addiction provider(s) to process prescription refills and prior authorization
• May conduct registration and obtain all documents required to register as a client of the OMHC and addiction services.
• Receive, log, and secure all delivered medications and handle client specimens as needed.
• All other duties as assigned to ensure successful operation of OMHC and/or addictions services

What you'll get from us.

At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
• Comprehensive medical, dental and vision benefits for benefit eligible positions
• 403b retirement match
• Generous paid-time-off for benefit eligible positions
• Complimentary Employee Assistance Program (EAP)

This position has a pay range of $20.60 - $22.27/hr.

What we need from you.

• High school diploma is required. An Associates Degree in business administration or related field is preferred.
• Prior experience in a health care setting is preferred, but not required.
• Commitment to excellent customer service for clients and staff
• 1-2 years of progressively more responsible administrative experience
• Previous experience and aptitude with computer systems and data software such as an Electronic Health Record and the ability to maintain and protect client confidentiality and privacy is essential.
• Demonstrated attention to detail and ability to work quickly and efficiently
• Ability to multi-task in a high volume, extremely fast-paced health care business environment. Demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic. Excellent interpersonal skills and a sense of humor is a plus.

WHY SHEPPARD PRATT?

At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individuals facing life's challenges. Join us and be a part of a mission that changes lives!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.