Administrative Assistant I, Outpatient Clinic (Columbia, MD)

Sheppard Pratt; Columbia (MD); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental and vision benefits

403b retirement match

Paid time off

Employee Assistance Program (EAP)

Mileage reimbursement

$19.00/hr pay

Job summary

Sheppard Pratt in Columbia, MD is seeking an Administrative Assistant for the clinic to manage front-desk tasks, handle co-pays, and maintain patient records. You will route calls, schedule follow-ups, and support clinicians with paperwork while upholding privacy standards.

Qualifications include a high school diploma and experience with EHR systems; associates degree preferred. This role offers benefits and growth within a dedicated healthcare team.

Qualifications

• High school diploma is required.
• Associates Degree in business administration or related field is preferred.
• Previous health care experience preferred but not required.
• Experience with computer systems, data software such as EHR, and protecting client confidentiality is essential.
• Ability to multi-task in a fast-paced health care environment.
• Willingness to take on varied responsibilities and work in a team.
• Excellent interpersonal skills and a sense of humor is a plus.

Responsibilities

• Receive clinic clients and collect co-payments.
• Receive and route telephone calls; schedule follow-ups.
• Maintain client medical records (EHR) and file information.
• Process administrative paperwork and maintain clinic facilities.
• Provide backup assistance to other staff as needed.
• Greet clients with exceptional customer service; monitor voicemail and route messages.

Skills

Interpersonal skills

Multi-tasking

Privacy confid.

Teamwork

Humor

Education

High school diploma

Associates degree in business administration

Tools

Electronic Health Record (EHR)

Job description

Primary responsibilities include:

• Receive clinic clients
• Collect client co-payments
• Receive and route telephone calls
• Schedule client follow-up appointments
• Maintain client medical records (EHR) in good order
• File client information
• Process client and other administrative paperwork
• Assist with maintenance of clinic electronic health records
• Maintain clinic facilities for optimal and secure functioning
• Provide backup assistance to other administrative staff as warranted

Additional responsibilities include:

• Greet clients in person and on the phone with exceptional customer service
• Monitor and route clinic voicemail messages
• Schedule appointments for clients and staff
• Pull and file charts and paperwork for doctors
• Check client eligibility status to verify insurance coverage
• Check and verify current ITPs and authorizations
• Log and distribute incoming and outgoing faxes
• Request, log, and secure client co-payments
• Receive, respond and/or route incoming phone calls
• Print provider schedules and billing sheets
• Make appointment reminder calls
• Respond to all requests from providers, clients and other staff in a professional manner
• Communicate critical information to staff in a timely manner
• File all notes and papers in client charts
• Close charts in multiple electronic data systems
• Receive, log, and secure all delivered medications
• All other duties as assigned to ensure successful operation of the clinic

What you'll get from us.

At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives.

We offer:

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
• Comprehensive medical, dental and vision benefits for benefit eligible positions
• 403b retirement match
• Generous paid-time-off for benefit eligible positions
• Complimentary Employee Assistance Program (EAP)
• Generous mileage reimbursement program
• Pay for this position is a flat rate of $19.00/hr.

What we need from you.

• High school diploma is required.
• An Associates Degree in business administration or related field is preferred.
• Previous experience in a health care setting is preferred but not required.
• Previous experience and aptitude with computer systems and data software such as an Electronic Health Record and the ability to maintain and protect client confidentiality and privacy is essential.
• Ability to multi-task in a high volume, extremely fast-paced health care business environment.
• Demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic.
• Excellent interpersonal skills and a sense of humor is a plus.

WHY SHEPPARD PRATT?

At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individuals facing life’s challenges. Join us and be a part of a mission that changes lives!