Administrative Assistant I, Outpatient Mental Health Center - Gaithersburg, MD

Sheppard Pratt; Gaithersburg (MD); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical benefits

Dental benefits

Retirement match

Paid time off

Employee Assistance Program

Job summary

Sheppard Pratt seeks an Administrative Assistant I for the Outpatient Mental Health Center in Gaithersburg, MD. The role handles front-desk tasks, scheduling, HIPAA-compliant records, and clinic operations to keep the center organized and efficient.

The position requires a high school diploma (associates preferred) and offers on-site support with growth funding and a structured benefits package. Compensation starts at $19 per hour, with a focus on accuracy and patient privacy.

Qualifications

• High school diploma is required; associate degree preferred.
• Healthcare setting experience preferred but not required.
• Experience with Electronic Health Records (EHR) and data security is essential.
• Ability to multi-task in a fast-paced clinic environment.

Responsibilities

• Greet clients in person and on the phone with exceptional customer service.
• Schedule appointments for clients and staff.
• Check client eligibility status to verify insurance coverage.
• Receive, log, and secure all delivered medications.
• Close charts in multiple electronic data systems.
• Log and distribute incoming and outgoing faxes.

Skills

Customer service

Interpersonal skills

Teamwork

Multi-tasking

Education

High school diploma

Associate degree in business administration

Tools

Electronic Health Records (EHR) system

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Administrative Assistant I, Outpatient Mental Health Center - Gaithersburg, MD

Locations

Showing 1 location

Gaithersburg, MD 20877, USA

• On-site
• Clerical and Administrative Services
• Full-Time
• Requisition #: ADMIN013228

Description

What to expect:

Primary responsibilities include: (1) Receive clinic clients; collect client co-payments; receive and route telephone calls; (2) schedule client follow-up appointments; (3) Maintain client medical records (EHR) in good order; file client information; process client and other administrative paperwork; (4) Assist with maintenance of clinic electronic health records; (5) Maintain clinic facilities for optimal and secure functioning; and (6) Provide backup assistance to other administrative staff as warranted.

Principal Responsibilities and Duties:

• Greet clients in person and on the phone with exceptional customer service
• Monitor and route clinic voicemail messages
• Schedule appointments for clients and staff
• Pull and file charts and paperwork for doctors
• Check client eligibility status to verify insurance coverage
• Check and verify current ITPs and authorizations.
• Log and distribute incoming and outgoing faxes
• Request, log, and secure client co-payments
• Receive, respond and/or route incoming phone calls
• Print provider schedules and billing sheets
• Make appointment reminder calls
• Respond to all requests from providers, clients and other staff in a professional manner
• Communicate critical information to staff in a timely manner
• File all notes and papers in client charts
• Close charts in multiple electronic data systems
• Receive, log, and secure all delivered medications
• All other duties as assigned to ensure successful operation of the clinic

What you'll get from us.

At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
• Comprehensive medical, dental and vision benefits for benefit eligible positions
• 403b retirement match
• Generous paid-time-off for benefit eligible positions
• Complimentary Employee Assistance Program (EAP)

Pay for this position is a flat rate of $19.00/hr.

What we need from you:

• High school diploma is required. An Associates Degree in business administration or related field is preferred.
• Previous experience in a health care setting is preferred but not required.
• Previous experience and aptitude with computer systems and data software such as an Electronic Health Record and the ability to maintain and protect client confidentiality and privacy is essential.
• Ability to multi-task in a high volume, extremely fast-paced health care business environment. Demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic. Excellent interpersonal skills and a sense of humor is a plus.

WHY SHEPPARD PRATT?

At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individual’s facing life’s challenges. Join us and be a part of a mission that changes lives!

Qualifications

Education

Preferred

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.