Administrative Assistant I

Community College System of New Hampshire; Laconia (NH); On-site; USD 42,000 - 56,000; Full time

Job summary

The Community College System of New Hampshire is seeking an organized administrative professional in Laconia, NH. The role supports Academic and Student Affairs, greets visitors, routes inquiries, and coordinates events and policies across campus.

You will manage room requests, maintain calendars, assist with reports, and collaborate with the Registrar and System IR. Strong communication and technical skills are essential for success in this busy academic setting.

Qualifications

• Education: Associate’s degree in business management, computer science/technology, or related discipline.
• Experience: Three (3) years in responsible office or business management activities.
• Strong technical skills with proficiency in commonly used office productivity, communication, customer relationship management, and information systems applications.
• Knowledge of academic operations within higher education and ability to work with accuracy and attention to detail.

Responsibilities

• Serve as main point of contact for the Administration Suite, greeting individuals arriving for appointments, and assisting students, staff, faculty, and vendors with questions.
• Assists in the planning and execution of Academic and Student Affairs programs and events.
• Works with IOTA to organize and send student evaluations for all semester courses.
• Assists the Vice President of Academic and Student Affairs and the Associate Vice President of Academic and Student Affairs in the coordination of Academic & Student Affairs policies and procedures.
• Processes room requests for internal meetings and classes. Maintains an online Campus Event calendar that includes student events, faculty/staff events and public events, as well as deadlines and other important campus information. Advises the VP and AVP of all events occurring on campus.
• Serves at the Student Senate Co-Advisor
• Assists the AVP with planning and execution of orientations and end of the year events.
• Prepares all student posters for advertising services and campus events as well as prepared flyers promoting student events through the student senate and academic and student affairs office.
• Serves as the Administrative Support for the Curriculum Committee and compiles, communicates and distributes academic policy information to the campus.
• Updates the academic catalog and other published academic documents with curriculum and policy changes.
• Coordinates with the Registrar’s Office on Academic Standing. Sends communication to students on their academic standing, including suspension, probation, Vice President and Presidents list. Communicates with departments on student academic standing.
• Coordinates the process for academic appeals and maintains records.
• Coordinates with System IR to request reports and queries for collecting statistical data for reporting and decision making.
• Reports Consumer Information each semester to students to comply with Federal Aid requirements.
• Serves on campus committees as assigned
• Complies with all college, system, state and federal rules and regulations.
• Other related duties as assigned.

Skills

Office productivity software

CRM software

Information systems

Attention to detail

Education

Associate’s degree in business management or related discipline

Job description

ACCOUNTABILITIES:

• Serves as a main point of contact for the Administration Suite, greeting individuals arriving for appointments, and assisting students, staff, faculty, and vendors with questions. Refers individuals to appropriate departments.


• Assists in the planning and execution of Academic and Student Affairs programs and events.


• Works with IOTA to organize and send student evaluations for all semester courses.


• Assists the Vice President of Academic and Student Affairs and the Associate Vice President of Academic and Student Affairs in the coordination of Academic & Student Affairs policies and procedures.


• Processes room requests for internal meetings and classes. Maintains an online Campus Event calendar that includes student events, faculty/staff events and public events, as well as deadlines and other important campus information. Advises the VP and AVP of all events occurring on campus.


• Serves at the Student Senate Co-Advisor


• Assists the AVP with planning and execution of orientations and end of the year events.


• Prepares all student posters for advertising services and campus events as well as prepared flyers promoting student events through the student senate and academic and student affairs office.


• Serves as the Administrative Support for the Curriculum Committee and compiles, communicates and distributes academic policy information to the campus.


• Updates the academic catalog and other published academic documents with curriculum and policy changes.


• Coordinates with the Registrar’s Office on Academic Standing. Sends communication to students on their academic standing, including suspension, probation, Vice President and Presidents list. Communicates with departments on student academic standing.


• Coordinates the process for academic appeals and maintains records.


• Coordinates with System IR to request reports and queries for collecting statistical data for reporting and decision making.


• Reports Consumer Information each semester to students to comply with Federal Aid requirements.


• Serves on campus committees as assigned


• Complies with all college, system, state and federal rules and regulations.


• Other related duties as assigned.

MINIMUM QUALIFICATIONS:

Education: Associate’s degree in business management, computer science/technology, or other related discipline.

Experience: Three (3) years’ experience in responsible office or business management activities.

DESIRED QUALIFICATIONS:

Strong technical skills with proficiency in commonly used office productivity, communication, customer relationship management, and information systems applications.

RECOMMENDED WORK TRAITS:

Knowledge of academic operations within higher education. Ability to work with accuracy and an attention to detail. Ability to work independently. Knowledge of modern office practices, procedures, and equipment. Knowledge of English, spelling and arithmetic. Knowledge of office record keeping and reporting. Knowledge of the regulations pertaining to departmental programs. Some knowledge of the principles and practices of public administration. Ability to compile, correlate and analyze facts and identify existing or potential problems. Ability to contribute to the development of sound operational procedures. Ability to make sound judgment in appraising situations and making routine decisions. Ability to follow specific instructions in gathering facts, data, or resources in organizing required information. Ability to present ideas clearly and effectively. Ability to establish and maintain effective working relationships with other employees and the general public. Must be willing to maintain an appearance appropriate to assigned duties and responsibilities as determined by the college.

All offers of employment are contingent upon the successful completion of the required background check.