Administrative Assistant II

UT Tyler; Tyler (TX); On-site; USD 32,000 - 43,000; Full time

Job summary

University of Texas at Tyler is seeking an Administrative Assistant II to provide office management and first-line customer service for the Housing & Residence Life office. You will handle multiple emails, scheduling, and document preparation while coordinating meetings and events.

You will support Assistant Directors and the Executive Director with reports and confidential information, using various university systems and processes to ensure housing operations run smoothly.

Qualifications

• High School Diploma or GED required.
• Three+ years of related experience preferred.
• Strong hands-on experience with MS Excel, Word, and Outlook.
• May accept a combination of education and experience.

Responsibilities

• Provide front line support and customer service at the Housing Administration front desk.
• Open the office daily, manage correspondence, voicemails, and shared email inbox; monitor supplies.
• Interact with students, parents, campus colleagues, and visitors in a friendly, engaging manner.
• Respond to written and verbal inquiries and assist with information requests.
• Assist with and support department and university initiatives and events (move-in, orientation).
• Prepare administrative and financial reports using university systems; support assessments.
• Provide backup support for student financial accounts in StarRez; troubleshoot charges/credits.
• Other duties as assigned.

Skills

communication

organization

multi-tasking

Education

High School Diploma or GED

Tools

MS Excel

MS Word

MS Outlook

PowerPoint

Job description

Location

University of Texas at Tyler: Tyler, Texas. This position does not allow for remote work.

Required Application Materials

A single PDF or Word document containing a resume, letter of interest, and a list of the names and contact information for three (3) professional references is required to apply.

When prompted to upload your “resume”, upload your combined documents as one file.

• Please do not upload documents to “Cover Letter” or “References”.

If the required application materials were not uploaded at the “resume” prompt, please withdraw your application, and re-apply to upload your combined documents as one file.

Job Summary

The Administrative Assistant II will provide office management including but not limited to: provide quality customer service, address correspondence of multiple email addresses; complete scheduling for multiple professionals via multiple software systems. This position will provide support to the Assistant Directors and Executive Director in the Housing & Residence Life office. The position will create and/or maintain associated documents and databases, arrange/coordinate meetings, special events and updates supervisor(s) of critical issues/events. This position will provide detailed responses to requests for information, and reports.

Major Responsibilities/Duties/Critical Tasks

• Provide front line support and customer service for the Housing Administration office at the front receptionist counter.
• Office management including but not limited to provide quality customer service, open the office daily, address correspondence, return all voicemails, monitor shared Housing email inbox, monitor office supplies/inventory, respond to general financial student housing questions/ needs.
• Interact with students, parents, campus colleagues, and university guests in a friendly and engaging manner.
• Respond to written and verbal inquiries.
• Assist with and support departmental and university initiatives, events and activities in planning, execution, and evaluation (i.e., move-in, Orientation events, etc.).
• Utilize University systems in preparation of administrative reports and financial documents and assist with departmental reports and assessment.
• Provide back up support for students financial accounts in Star Rez. Including troubleshoot charges and credits on student accounts and work with campus partners (specifically Student Business Services) to ensure housing needs/ Tools, etc. are met and maintained.
• Other duties as assigned.

Required Education/Experience

• High School Diploma or GED equivalent.
• Five (3) years related experience and training.
• Strong hands-on experience with MS Excel, Word, and Outlook.
• May accept a combination of education and experience.

Preferred Education/Experience

• Familiarity with database and technology software systems (i.e., StarRez, Peoplesoft, Transact, etc.).
• Finance experience with different accounting systems or software’s.

Accompanying Knowledge, Skills, Abilities and Competencies

• Excellent communication skills, both verbal and non-verbal.
• Proven organizational skills.
• Demonstrates professional demeanor and appearance.
• Ability to multi-task in a fast-paced environment.
• Knowledge of Microsoft Office Products (Word, Excel, PowerPoint).

About The University of Texas at Tyler

The University of Texas at Tyler is part of the prestigious University of Texas System that includes 14 institutions located throughout the state. Founded in 1971, UT Tyler today enrolls 10,000 students and consists of six colleges.

Designated an R2 research institution by the Carnegie Classification of Institutions of Higher Education, UT Tyler supports our surrounding region through innovation intended to uplift communities, spearhead sustainability initiatives, preserve ecosystems and support entrepreneurship. UT Tyler has the highest Carnegie classification in East Texas.

Our beautifulTylercampus features more than 200 acres nestled along a lake and surrounded by thick pine and oak forests, providing a picturesque location for study and recreation. We also offer instructional sites atThe University of Texas Health Science Center at Tylerand inPalestine,Longview,and Houston.

With more than 80 bachelor's, master's and doctoral degree programs offered, UT Tyler provides a wealth of learning opportunities and dynamic programs.

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

This position is security-sensitive and subject to Texas Education Code Section 51.215, which authorizes the employer to obtain criminal history record information. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.

The University of Texas at Tyler is an Equal Employment Opportunity Employer.