Administrative Assistant II

Freedom-Dental-Health; Newark (DE); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K with company match

Paid time off

Continuing education

Job summary

Freedom Dental Health in Newark, DE is hiring an Administrative Assistant II to join our Bear-Glasgow Dental practice. This role supports patient intake, scheduling, and insurance coordination, working closely with doctors, assistants, and families to ensure a smooth, welcoming experience.

The ideal candidate has 3+ years of dental administration, strong phone etiquette, and bilingual English/Spanish. Denticon experience and dental insurance knowledge are highly valued.

Qualifications

• 3+ years in dental administrative.
• Bilingual Spanish and English preferred.
• Expertise in dental insurance.
• Established phone etiquette and communication.
• Coordination between doctors, staff and patients.

Responsibilities

• Processing patient intake and checkout.
• Assisting patients in person, over the phone, via email, etc.
• Processing insurance breakdowns for treatment.
• Liaison between doctors, assistants, and patients.
• Coordinate comprehensive treatment plans and explain to families.

Skills

Bilingual Spanish & English

Customer service

Phone etiquette

Tools

Denticon

Job description

Are you a dedicated dental professional with a passion for exceptional patient care and smooth office operations?

At Freedom Dental Health, we believe exceptional care starts with an extraordinary team. Our philosophy is rooted in creating a "WOW" experience for every patient and every teammate, one built on empathy, trust, and a commitment to excellence.

Our Bear-Glasgow Dental practice is looking for an Administrative Assistant II to join our growing team. If you are an experienced dental administrative professional seeking a new challenge, or looking for greater growth opportunity and career support, then this role is for you! We provide an engaging environment, support in training and growth, with competitive pay and benefits.

-Benefits-

• Health, Vision, and Supplemental Insurance
• Dental care benefit.
• 401K with company match.
• Paid time off.
• Competitive pay.
• Continuing education and career growth support. We value our employees' knowledge and make sure we always provide opportunity to learn and grow!

-The Key Responsibilities-

• Processing patient intake and check out.
• Assisting patients in person, over the phone, via email, etc.
• Processing insurance breakdowns for treatment.
• Liaison between doctors, assistants, and patients
• Coordinate comprehensive treatment plans, ensuring families understand the importance of their overall health.
• Manage patient flow, from scheduling and intake to follow-up care, with a focus on making the process as seamless and supportive as possible for families.
• Verify insurance coverage and help families navigate financial options, including treatment-related payments and financing.
• Work closely with clinical teams to manage daily schedules for both doctors and hygiene teams.
• Ensure that each child and their family feels welcome, cared for, and informed, reflecting the core values of our practice.

-What Can You Bring To Our Team-

• 3+ years in a Dental administrative.
• Bilingual- Spanish and English preferred.
• Denticon experience preferred.
• Expertise in dental insurance.
• Established phone etiquette.

Freedom Dental Health and Bear-Glasgow Dental are committed to equal employment opportunity and it is our policy to ensure that employment-related decisions are made without regard to any classifications protected by applicable federal, state, or local law