Administrative Assistant II

UM04 University of Maryland Eastern Shore (UMES); Maryland; On-site; USD 46,800 - 57,200; Full time

Benefits offered by this job

Health insurance options

Tuition remission for eligible employees

Employee wellness resources

Job summary

The Office of Equity and Compliance at the University of Maryland Eastern Shore (UMES) is looking for a full-time administrative professional to support departmental operations. Responsibilities include managing confidential materials, communication, document editing, and data management.

Applicants need a high school diploma and a minimum of 3 years of administrative support experience. The position offers a salary of $52,000 and a comprehensive benefits package.

Qualifications

• Minimum 3 years of administrative support experience.
• Ability to proofread and edit documents.
• General knowledge of office practices and procedures.

Responsibilities

• Manage confidential materials and communications.
• Edit, proofread, and format documents and reports.
• Develop and maintain filing systems.

Skills

Excellent written and verbal communication

Organizational skills

Customer service skills

Interpersonal skills

Proficiency in office software

Education

High School Diploma or GED

Tools

Word processing software

Spreadsheets

Databases

Presentation programs

Job description

Job Summary

Office of Equity and Compliance at the University of Maryland Eastern Shore (UMES) seeks a full‑time, non‑exempt administrative professional to support departmental operations for a 12‑month term. The position provides comprehensive administrative support, manages highly confidential content, and contributes to compliance and student accommodation services. Salary is $52,000.

Key Responsibilities

• Manage confidential materials, phone calls, emails, and other communications.
• Edit, proofread, format, and revise documents and reports.
• Transform drafts into final version quality reports, presentations, and documents, incorporating edits from multiple reviewers, graphics, and campus style guidelines.
• Draft and sign routine correspondence and reply to inquiries that do not require technical program knowledge.
• Develop, implement, and maintain paper and electronic filing systems that meet departmental needs and satisfy retention and information security requirements.
• Enter, update, retrieve, and analyze data; create reports; work with TitleIX and ADA databases.
• Research, analyze, and summarize information for independent reporting; communicate findings orally and in writing.
• Screen and prioritize incoming correspondence and phone calls; forward items to appropriate parties.
• Receive and screen telephone calls and visitors; greet and assist students, faculty, staff, attorneys, and others with TitleIX, EEO, ADA issues.
• Assist faculty communication and student partnership related to accommodations and exam distribution; proctor exams for students with accommodations.
• Handle procedural and substantive matters that do not require technical knowledge; refer callers to appropriate personnel.
• Arrange travel, perform follow‑up, and manage recordkeeping; assist with budget preparation, account updates, reports, and travel reimbursements.
• Manage office space, schedules, testing areas, and conference rooms; provide information on institutional policies and procedures.
• Anticipate supervisor's actions when absent and facilitate problem resolution; interpret and communicate administrative decisions.
• Provide guidance and instruction to other office support staff and perform related duties as assigned.

Qualifications & Requirements

• High School Diploma or GED.
• Minimum 3 years of administrative support experience.
• General knowledge of, and skill in, practical application of office practices and procedures.
• Excellent written and verbal communication, customer service, organizational, interpersonal, and written skills.
• Ability to communicate effectively both orally and in writing; proofread and edit documents.
• Proficiency with computer software packages: word processing, spreadsheets, databases, presentation programs, internet, email, and calendaring.
• Ability to quickly learn and manage new software for department processes.
• Ability to understand and follow oral and written instructions.
• Ability to interact effectively with internal and external parties in a courteous, efficient manner.
• Ability to plan, organize, prioritize, and execute multiple ongoing assignments with general instructions.

Physical Demands

• May require extended periods of standing, bending, stooping, or sitting at a desk.
• May require lifting.
• Requires communication with a variety of constituents both externally and internally.
• Requires operation of a variety of office equipment.

Benefits

Health insurance (multiple medical plan options), prescription drug, dental, vision, flexible spending, and retirement plans (state pension, optional retirement, supplemental plans). Tuition remission for eligible employees and spouses/dependents. Eligible leave: 11 days annual, 15 days sick, 3 days personal. Overtime, shift differential, on‑call pay, and paid holidays. Employee wellness and support resources and access to State of Maryland wellness programs.

EEO & Diversity Statement

UMES is an equal employment opportunity/affirmative action employer and will not discriminate against any employee or applicant because of race, age, sex, color, sexual orientation, religion, national origin, marital status, genetic information, or political affiliation. Minorities, women, veterans, and persons with disabilities are encouraged to apply. The University of Maryland Eastern Shore (UMES) is an equal access, equal opportunity institution fully committed to diversity in education and employment; all students, employees, and campus community members are valued, respected, and given the opportunity for an equitable experience in an inclusive environment.

TitleIX Statement

UMES complies with TitleIX of the Education Amendments of 1972, prohibiting discrimination (including sexual harassment and sexual violence) based on sex. The policy also protects individuals from retaliation for asserting or participating in claims of sex discrimination or harassment.

Application Requirements

Qualified applicants must submit a cover letter, resume, and a list of three professional references (current or past supervisors) with email addresses and telephone numbers. Applicants must also provide documentation establishing the right to work in the United States without employer sponsorship.