Administrative Assistant II

City of Colorado Springs; Colorado Springs (CO); On-site; USD 42,000 - 56,000; Full time

Job summary

City of Colorado Springs is seeking an Administrative Assistant II to support HR systems (PeopleSoft, Origami, Laserfische) and HR programs. You will handle customer service inquiries, greet walk-ins, sort mail, and manage a shared inbox, while assisting with badging and HRIS records.

The role requires in-office presence, Monday–Friday, 8:00 AM – 5:00 PM, and may involve additional HR duties, compliance, and coordination with Risk Management and departments.

Qualifications

• High school diploma or GED required.
• Three years of full-time, professional experience in a related area preferred.

Responsibilities

• Respond to a high volume of customer phone calls, emails, and in-person inquiries.
• Sort and distribute mail for the HR department, including Risk Management.
• Create badges for city employees and contractors and assist with badging inquiries.
• Assist with uploading Risk documentation between Occupational Health and the Claims Adjusters.
• Assist with scanning and uploading of employment records into Laserfiche.
• Perform administrative duties for automated and manual recordkeeping.
• Complete initial claim reports and intake documents, explain benefits, initiate the claim process, and provide information to the team.

Skills

Customer service

Confidentiality

Communication

Procedures writing

Education

High school diploma or GED

Tools

Microsoft Office Suite

Origami

Laserfiche

PeopleSoft

Job description

Administrative Assistant II

In this position, you will support administration for various HR systems, including PeopleSoft, Origami and Laserfische. This position will be responsible for administrative and system duties in support of Human Resource programs and City departments. These duties may include customer service responsibilities including answering incoming calls for HR and Risk-related inquiries, greeting office walk-ins, sorting department mail, and managing the shared email inbox.

Description / Position Overview

In this position, you will support administration for various HR systems, including PeopleSoft, Origami and Laserfische. This position will be responsible for administrative and system duties in support of Human Resource programs and City departments. These duties may include customer service responsibilities including answering incoming calls for HR and Risk-related inquiries, greeting office walk-ins, sorting department mail, and managing the shared email inbox.

Additional involvement in HR duties includes assisting with badging, collecting, and scanning I-9 employment verification documents, and other HR administrative work in HRIS systems, workers’ compensation, property and liability, employee safety programs and ensuring compliance with all regulations, policies, and procedures.

This position requires in-office support Monday through Friday 8:00 AM – 5:00 PM.

This position is subject to budget required furloughs implemented in the 2026 calendar year.

Come explore the possibilities a career with the City of Colorado Springs can offer!

We're an accredited pay equity employer!

Your starting pay will be within the posted hiring range based on your years of experience and education. See the full potential of growth for this position here: 2026 Salary Schedule.

As An Administrative Assistant II, You Will

• Respond to a high volume of customer phone calls, emails, and in-person inquiries
• Sort and distribute mail for the Human Resources department, including Risk Management
• Create badges for city employees and contractors and assist with badging inquiries
• Assist with the uploading of Risk documentation between Occupational Health and the Claims Adjusters
• Assist with the scanning and uploading of employment records into Laserfiche
• Perform a variety of administrative duties associated with automated and manual recordkeeping
• Complete initial claim reports and intake documents, explain benefits, initiate the claim process, and provide information to the team and/or the supervisor
• Assist with the updating of desk manuals to reflect the changes in processes and procedures
• Serve as a liaison for employment services and risk management for customers and managers via phone, email, and walk-ins
• Use SharePoint to maintain all HR documents and update pages on the Intranet
• Assist with projects and special assignments as needed
• Other duties as assigned

We are looking for candidates who demonstrate:

Ability To

• Handle sensitive information accurately and in a timely manner; maintain a high level of confidentiality
• Communicate clearly and concisely, orally and in writing
• Establish and maintain effective working relationships
• Deliver excellent customer service
• Write and maintain procedure and query manuals

Minimum Qualifications

• High school diploma or GED
• Three years of full-time, professional experience in a related area

Preferred Qualifications

• Experience with Microsoft Office Suite, Origami, customer service environment, and/or human resources

Additional Information

Equal Opportunity Employer

The City of Colorado Springs is committed to a welcoming culture that values our employees' unique individual qualities and fosters a welcoming environment where people want to be

The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.

NOTE: This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.

The City does not sponsor applicants for work visas of any kind (including but not limited to F-1, H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.

Working for the City of Colorado Springs is Rewarding!

Please visit the City of Colorado Springs' Total Rewards Site for additional benefits information.

The City of Colorado Springs is a place where people want to come to work each day. We have a culture of excellence, and we strive to provide our employees with the very best overall career experience and Total Rewards. We are proud to offer a comprehensive and competitive benefits program to meet the needs of our employees and their families.