Administrative Assistant I

Morgan State University; Baltimore, Northern (MD, KY); Hybrid; USD 38,000 - 50,000; Full time

Job summary

Morgan State University is seeking an Administrative Assistant I to provide front desk, reception, and administrative support to the Office of Human Resources and the Office of Diversity and Equal Employment Opportunity. This role serves as the first point of contact for employees, students, applicants, and visitors, requiring professionalism, discretion, and strong customer service.

The position allocates roughly 80% time to HR support and 20% to EEO duties, involving confidential handling of

Qualifications

• High school diploma or GED required.
• At least two years of office secretarial/administrative support experience.
• Ability to maintain strict confidentiality and handle sensitive information.
• Experience in higher education is a plus.

Responsibilities

• Staff the front desk and serve as the main contact for visitors, employees, students, applicants, and vendors.
• Answer, screen, triage calls; direct to staff and take messages as needed.
• Greet visitors, determine visit purpose, and route to appropriate staff.
• Receive, sort, stamp, and distribute mail; coordinate outgoing mail and courier services.
• Maintain a neat, professional reception area and shared spaces.
• Manage visitor sign-in and control access to sensitive areas.
• Provide general admin support to HR and EEO leadership and staff.
• Assist with scheduling meetings, hearings, and room reservations; prepare materials.

Skills

Confidentiality

Interpersonal skills

Telephone triage

Organizational skills

Independent & collaborative work

Education

High School Diploma or GED

30 college credits equivalence

Tools

Workday

Banner

PeopleSoft

Job description

Morgan State University is a public research university and historically black college (HBCU) in Baltimore, Maryland, United States. Morgan is Maryland's designated public urban university and the largest HBCU in Maryland.

Posting Summary

Job Title

Division

Division Office of the President

Department

Department Office of Diversity & Equal Employment Opportunity

Work Status

Work Status Full Time

Position Category

Position Category Staff

FLSA

FLSA Non-Exempt

Pay Range

Pay Range 07

Salary Range

Salary Range $37,543 - $49,807 / year with potential growth $62,092

Fund Source

Fund Source State Support

Job Summary

The Administrative Assistant I will provide essential front desk, receptionist, and administrative support services to the Office of Human Resources (HR) and the Office of Diversity and Equal Employment Opportunity ( EEO ).
This position serves as the first point of contact for employees, students, applicants, and visitors who interact with both offices, and plays a critical role in projecting a professional, welcoming, and service-oriented environment on behalf of the University. The position dedicates approximately 80% of time to supporting the Office of Human Resources and 20% to supporting the Office of Diversity and Equal Employment Opportunity. Given the sensitive nature of the work performed within both offices, this position requires a high degree of professionalism, discretion, and the ability to maintain strict confidentiality at all times. This is a non- exempt position subject to overtime provisions of the Fair Labor Standards Act ( FLSA ).

Job Duties

Front Desk & Receptionist Services (Primary — Both Offices)

• Staffs the front desk and serves as the primary point of contact for all visitors, employees, students, applicants, and vendors who arrive in person to the Office of Human Resources or the Office of Diversity and Equal Employment Opportunity.
• Answers, screens, and triages all incoming telephone calls to both offices; directs calls to the appropriate staff member or department and takes accurate messages as needed.

Job Specification | Administrative Assistant I

• Greets all visitors in a professional, courteous, and welcoming manner; determines the nature of their visit and connects them with the appropriate staff member or resource in a timely fashion.
• Receives, opens, sorts, date-stamps, and distributes incoming mail and deliveries for both offices; prepares outgoing mail and coordinates courier and delivery services as needed.
• Monitors and maintains the reception area and shared office spaces to ensure a neat, organized, and professional appearance at all times.
• Manages visitor sign-in procedures and notifies appropriate staff of arrivals; exercises sound judgment in managing access to sensitive office areas.

Administrative Support — Office of Diversity & Equal Employment Opportunity

• Provides general administrative and clerical support to the Office of Diversity and EEO leadership and staff, including preparation of correspondence, reports, and standard forms.
• Assists with scheduling meetings, hearings, and other engagements for EEO staff; coordinates room reservations and prepares materials as directed.
• Receives and routes inquiries related to equal employment opportunity, Title IX, ADA accommodations, and related matters to the appropriate EEO staff member; maintains strict confidentiality in all interactions.
• Assists with maintenance of EEO case files, logs, and records in compliance with applicable legal requirements and institutional policy; exercises rigorous confidentiality in the handling of all EEO-related documentation.
• Supports the coordination of diversity and equal opportunity programs, events, and training activities as directed.
• Assists with preparation of EEO-related reports and data compilations under the supervision of EEO staff.

Administrative Support — Office of Human Resources

• Provides general administrative and clerical support to HR leadership and staff, including preparation of correspondence, memoranda, forms, and reports.
• Assists with scheduling, coordinating, and calendaring meetings, interviews, orientations, and other HR-related events; prepares meeting materials and room arrangements as directed.
• Supports new employee onboarding activities, including preparation of orientation materials, coordination of pre-employment documentation, and assistance with onboarding logistics.
• Assists with maintenance of HR files and records in compliance with applicable records retention policies and confidentiality requirements; supports transition to and maintenance of electronic recordkeeping systems.
• Processes routine HR forms, employment verifications, and similar standard requests under the direction of HR staff.
• Assists with posting and tracking of job announcements and applicant communications as directed.
• Orders and maintains office supplies and coordinates routine office equipment maintenance for the HR office.
• Provides support for HR events, employee recognition activities, and departmental communications as assigned.

General Administrative Duties

• Maintains a working knowledge of University policies, procedures, and resources relevant to HR and EEO functions in order to provide accurate information and referrals to internal and external inquiries.
• Operates standard office equipment including multifunction printers, telephone systems, and computer workstations; utilizes institutional software systems as required.
• Maintains confidentiality of all personnel, EEO , and institutional records and communications at all times; understands and adheres to applicable privacy laws and University data governance policies.
• Performs other related duties as assigned in support of the Office of Human Resources and the Office of Diversity and Equal Employment Opportunity.

Requested Minimum Qualifications

• Education: A High School Diploma or GED is required.
• Experience: At least two years of office experience providing secretarial/administrative support is required.
• Other: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Other Preferences for Consideration

• Experience in a human resources, equal employment opportunity, legal, or similarly sensitive office environment.
• Familiarity with human resources concepts, terminology, and standard HR processes including onboarding, recruitment, and employee records management.
• Working knowledge of equal employment opportunity principles, Title VII , Title IX, ADA , or related federal and state employment laws and regulations.
• Experience in a higher education or public sector institutional environment.
• Experience with an HRIS platform such as Workday, Banner, PeopleSoft, or equivalent.
• Bilingual or multilingual proficiency is a plus.

Knowledge, Skills & Abilities

• Professional, welcoming, and service-oriented demeanor with the ability to serve as an effective and positive representative of both the Office of Human Resources and the Office of Diversity and Equal Employment Opportunity.
• Demonstrated ability to maintain strict confidentiality and exercise sound judgment when handling sensitive personnel, EEO , or institutional information.
• Strong interpersonal skills with the ability to interact effectively with individuals from diverse backgrounds, including faculty, staff, students, applicants, vendors, and members of the public.
• Ability to manage a multi-line telephone system and triage incoming calls efficiently and professionally.
• Solid organizational and time management skills; ability to prioritize tasks, manage competing demands, and meet deadlines in a high-volume front desk environment.
• Attentiveness to detail in data entry, document preparation, file maintenance, and correspondence.
• Ability to work both independently and collaboratively in support of two distinct but complementary offices.
• Willingness to learn and adapt to new systems, procedures, and institutional requirements as they evolve.
• Commitment to the University’s values of diversity, equity, inclusion, and equal opportunity in all aspects of the work.

Posting Number

Posting Number ST01605

Number of Vacancies

Number of Vacancies 2

Job Open Date

Job Open Date 10/09/2026

Application Review Date

Job Close Date

Job Close Date 10/23/2026

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment Opportunity?
  • The Chronicle of Higher Education
  • EDULedger (formerly Diverse Issues in Higher Ed)
  • Higher Ed Jobs
  • Inside Higher Ed
  • Insight into Academia (formerly Insight into Diversity)
  • LinkedIn
  • Mid-Atlantic HERC (Higher Education Recruitment Consortium)
  • Other Online Advertising
  • Agency Referral
  • Website
  • MSU Careers Website
• * How many years of experience do you have in this type of position?
  • 0-1
  • 1-3
  • 3-5
  • 5-7
  • 7+
• * Do you have a High School Diploma or GED?
  • Yes
  • No
• * Do you have at least two (2) years of experience providing secretarial and administrative support?
  • Yes
  • No
• * Do you have experience in working within a higher education institution?
  • Yes
  • No
• * Are you a current, past or retired Morgan University employee? Are you a current, past or retired State employee? If the answer is yes, please list the agency. If not applicable, put N/A.

  (Open Ended Question)