Administrative Assistant - Hybrid

TEKsystems; Martinsburg (WV); Hybrid; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) Retirement Plan

Life Insurance

Disability (Short & Long-term)

Health Spending Account

Transportation benefits

Employee Assistance Program

Paid Time Off

Job summary

TEKsystems in Martinsburg, WV seeks a detailed-oriented Support Specialist to assist loan officers and members through the mortgage application process, handling documentation, reviewing information, and moving loans toward approval.

Role blends phone-based contact with administrative work; strong organizational skills and comfort with multiple systems are essential. Prior mortgage or banking experience is a plus but not required.

Qualifications

• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective communication and customer service skills.
• Comfort working with technology and navigating multiple systems.
• Experience in mortgage, banking, financial services, or administrative support is a plus BUT not required.

Responsibilities

• Partner with Loan Officers and members throughout the mortgage process.
• Collect and review required loan documentation.
• Follow up with members to obtain missing information and paperwork.
• Assist with loan applications from pre-application through processing.
• Calculate income and review asset statements to support loan eligibility.
• Update and maintain loan information in internal systems.
• Manage a pipeline of approximately 45-60 loan applications, with higher volumes during peak periods.
• Communicate with members by phone and through virtual channels to provide updates and answer questions.

Skills

Attention to detail

Organizational skills

Multitasking

Communication skills

Tech-savvy

Job description

Support Loan Officers and members throughout the mortgage application process by gathering documentation, reviewing information, and helping ensure loans move smoothly from application to approval.

What You'll Do

• Partner with Loan Officers and members throughout the mortgage process.
• Collect and review required loan documentation.
• Follow up with members to obtain missing information and paperwork.
• Assist with loan applications from pre-application through processing.
• Calculate income and review asset statements to support loan eligibility.
• Update and maintain loan information in internal systems.
• Manage a pipeline of approximately 45-60 loan applications, with higher volumes during peak periods.
• Communicate with members by phone and through virtual channels to provide updates and answer questions.

What We're Looking For

• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective communication and customer service skills.
• Comfort working with technology and navigating multiple systems.
• Experience in mortgage, banking, financial services, or administrative support is a plus BUT not required.

What to Expect

• A mix of phone-based and administrative work, with approximately 50% of the role involving direct member contact.
• A collaborative environment supporting Loan Officers and members through an important financial milestone.
• Opportunities to build mortgage and financial services expertise while developing your career.

Job Type & Location

This is a Contract position based out of Martinsburg, WV.

Pay and Benefits

The pay range for this position is $23.50 - $23.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Martinsburg,WV.

Application Deadline

This position is anticipated to close on Sep 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.