Hybrid Customer Service Represemtative

TEKsystems; Troy (MI); Hybrid; USD 36,000 - 39,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Job summary

TEKsystems in Troy, MI is seeking a Customer Service Representative – Insurance Servicing to support homeowners, agents, and institutions with insurance-related inquiries. Starting pay is $17.00/hr (English) or $18.50/hr for bilingual Spanish speakers, with on-site training to begin.

After training, the role offers a hybrid schedule and the opportunity to work in a fast-paced environment while delivering professional, accurate resolutions and documenting interactions across multiple systems.

Qualifications

• Minimum of 1 year of recent customer service experience.
• Call center experience is preferred.
• Typing speed of at least 35 WPM.
• Strong computer skills and ability to navigate multiple systems efficiently.
• Excellent verbal and written communication skills.
• Active and reliable internet connection.
• Reliable transportation for on-site training and office attendance.

Responsibilities

• Handle approximately 35-45 inbound calls daily from borrowers, insurance agents, and financial institutions.
• Answer questions related to homeowners insurance coverage, policies, and payments.
• Research customer inquiries using multiple systems while accurately documenting interactions.
• Provide timely, professional, and accurate resolutions to customer concerns.
• Navigate multiple applications simultaneously while maintaining excellent customer service.
• Demonstrate strong problem-solving skills to resolve complex insurance-related questions.
• Ensure all customer interactions meet company quality and compliance standards.

Skills

Customer service

Call center

Typing 35 WPM

Computer skills

Multitasking

Communication skills

Job description

Customer Service Representative – Insurance ServicingStarting Pay: $17.00/hr (English) | $18.50/hr (Bilingual Spanish)

Are you passionate about helping people and providing exceptional customer service? Join a growing team where you'll assist homeowners, insurance agents, and financial institutions with insurance-related inquiries while building valuable experience in the mortgage and insurance industry.

Start Date: September 9

Training & Work Schedule

First 45 Days: Fully On-Site Training

• Training Hours: Monday-Friday, 9:30 AM - 6:00 PM

After Training: Hybrid Opportunity

• Schedule: 10:30 AM - 7:00 PM
• Hybrid eligibility is based on attendance, quality performance, and schedule adherence.

Important: No planned time off during the first 6 weeks of employment due to training requirements.

What You'll Do

As an Insurance Servicing Customer Service Representative, you will:

• Handle approximately 35-45 inbound calls daily from borrowers, insurance agents, and financial institutions.
• Answer questions related to homeowners insurance coverage, policies, and payments.
• Research customer inquiries using multiple systems while accurately documenting interactions.
• Provide timely, professional, and accurate resolutions to customer concerns.
• Navigate multiple applications simultaneously while maintaining excellent customer service.
• Demonstrate strong problem-solving skills to resolve complex insurance-related questions.
• Ensure all customer interactions meet company quality and compliance standards.

What We're Looking ForRequired Qualifications

• Minimum of 1 year of recent customer service experience.
• Call center experience is preferred.
• Administrative, receptionist, front desk, and office support experience may also be considered.
• Retail or food service experience alone is not sufficient.
• Strong computer skills and ability to navigate multiple systems efficiently.
• Typing speed of at least 35 WPM.
• Excellent verbal and written communication skills.
• Active and reliable internet connection.
• Reliable transportation for on-site training and office attendance.
• Ability to multitask in a fast-paced, customer-focused environment.

Preferred Qualifications

• 2+ years of call center experience.
• Previous insurance or mortgage industry experience.
• Bilingual Spanish speakers are highly encouraged to apply.

Assessment Requirements

Candidates must successfully complete:

• Basic Computer Literacy Assessment (70% passing score)
• One-Minute Typing Test (35 WPM minimum)

Ideal Candidate

You may be a great fit if you:

• Enjoy helping customers and solving problems.
• Thrive in a fast-paced call environment.
• Are comfortable handling a high volume of inbound calls.
• Can remain professional and empathetic during challenging conversations.
• Are dependable, detail-oriented, and eager to learn.

Not Eligible If

• No recent customer service, administrative, or call center experience.
• Unable to work on-site during training.
• No reliable internet access and unwilling to complete work on-site.
• Poor communication skills or unprofessional phone presence.
• Require time off during the first 6 weeks of training.

Job Type & Location

This is a Contract position based out of Troy, MI.

Pay and Benefits

The pay range for this position is $17.00 - $18.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Troy,MI.

Application Deadline

This position is anticipated to close on Sep 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.