Administrative Assistant - Home Care

AgeSpan; Danvers (MA); On-site; USD 28,929 - 30,307; Full time

Benefits offered by this job

Flexible schedule and hybrid work opportunities

Healthcare (medical, dental)

403(b) retirement plan with agency match

20 vacation days, 12 sick days, and 12 paid holidays

Job summary

EmergencyMD in Danvers, Massachusetts, is seeking an Administrative Assistant to provide critical support for Home Care Case Management functions. The ideal candidate should have strong interpersonal and organizational skills and proficiency in Office 365.

This role offers an engaging work environment focused on teamwork and innovation. Responsibilities include managing various administrative tasks and supporting management with necessary documentation and communication.

Competitive pay ranges from $21.00 to $22.00 per hour based on experience.

Qualifications

• One year of administrative assistant experience strongly preferred.
• Ability to master new procedures with minimal oversight.
• Prior experience with large client databases a plus.

Responsibilities

• Provide critical administrative support to Home Care Case Management functions.
• Collaborate with Home Care Management on regulation changes.
• Support management with updates to forms and documents.
• Participate in filing and file storage preparation.
• Attend all team and department meetings.

Skills

Interpersonal skills

Organizational skills

Proficient in Office 365

Attention to detail

Multitasking ability

Education

Associate’s degree or high school diploma with experience

Job description

About Us

Since 1974 our agency has strived toward supporting individuals in making their own decisions and maintaining independence. We value a diverse, collaborative team and offer competitive salaries, generous vacation time, and a healthy work/life balance.

Work Culture

• A refreshing culture that is supportive, collaborative, and encourages diverse perspectives.
• A focus on innovation recognized for developing and implementing new programs.
• Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills.
• A satisfying balance between work and personal life, including a flexible workplace and wellness programs.

Benefits

• Flexible schedule and hybrid work opportunities
• Competitive salaries
• Healthcare (medical, dental)
• 403(b) retirement plan with agency match
• 20 vacation days, 12 sick days, and 12 paid holidays
• Social work licensing program and license renewal paid for RNs and social workers
• Mileage reimbursement
• Free parking
• Employee referral bonuses
• Employee assistance program
• Tuition remission program
• Agency-subsidized gym membership (on-site in Lawrence)
• Commitment to promotion within the organization

Position Responsibilities

Provide critical administrative support to Home Care Case Management functions.

1. Collaborate with Home Care Management on program regulation changes; provide input and feedback on implementations.
2. Support management with updates and maintenance of forms and documents, both digital and paper.
3. Assist with creation of materials for presentations or trainings.
4. Participate in cross‑training and coverage between Switchboard and Home Care administrative teams.
5. Provide Switchboard coverage as needed, maintaining competency in operating the Switchboard and staying current on agency changes.
6. Provide coverage for reception functions, including greeting, signing in, and assisting visitors.
7. Perform programmatic administrative functions, including PT‑1 processing, intake calendar creation, care plan management, and MH/FEW applications.
8. Perform quality improvement tasks, including state time study management, surveying, and performance evaluation tracking.
9. Upload documents and consumer activities in the state consumer database.
10. Prepare packets and mailings and assist with special projects on a regular basis.
11. Participate in filing, file purging, and off‑site file storage preparation activities.
12. Monitor inventory of Home Care items and ensure purchasing replenishment.
13. Take and distribute monthly meeting minutes for identified meetings.
14. Cross‑train on general team functions and critical job functions to ensure adequate coverage when others are out of the office.
15. Attend all team, Home Care Department, and All Staff meetings and complete agency‑required trainings.
16. Other related duties as required.

Qualifications

Associate’s degree with one year of administrative assistant experience strongly preferred; high school diploma with at least five years of administrative experience may be considered.

Requirements

Proficient in Office 365; ability to master new procedures with minimal oversight; strong interpersonal and organizational skills; attention to detail; ability to prioritize, multitask, and work well in a fast‑paced team environment; prior experience with large client databases a plus.

Hours

37.5 per week

Pay Range

Actual rate of pay depends on factors including internal equity, experience, and qualifications. Pay range: $21.00 – $22.00/hour.

Diversity and Inclusion

AgeSpan is strongly committed to fostering a professional environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. We maintain a work atmosphere that allows people of varied backgrounds to grow professionally and contribute to our mission by promoting diversity, equity, inclusion, and work‑life balance.