Administrative Assistant

Associated Home Care; Norwood (MA); On-site; USD 26,000 - 29,000; Full time

Job summary

Associated Home Care is seeking an Administrative Assistant to support the office staff, including Scheduling and Recruitment. The role reports to the Director of Operations and requires someone with a customer-service mindset who can multitask in a fast-paced environment.

The position emphasizes front desk duties, basic tech support for field staff, and coordination of scheduling and recruitment. Strong communication skills and the ability to work with diverse colleagues are essential.

Qualifications

• 2+ years of administrative office experience.
• Proactive, customer service orientation and ability to collaborate effectively with internal and external stakeholders.
• Strong verbal and written communication skills.
• Bi-lingual is preferred.

Responsibilities

• Greet colleagues and guests; manage front desk and reception area.
• Answer and direct phone calls.
• Maintain inventory of PPE and office supplies.
• Support field staff with technical issues.
• Assist with field staff hiring and orientations.
• Assist Scheduling with call volume and schedule changes.
• Perform other duties as assigned.

Skills

Customer service

Communication

Computer skills

Multitasking

Bilingual (preferred)

Education

High school diploma or equivalent

Job description

About Associated Home Care

Fueled by a real understanding of today's challenges, Associated is committed to a fundamental re-imagining of what it means to age. With over 20 years of operating experience, we have built a replicable service prototype, developed profitable, long-standing referral relationships, and created an innovative brand that positions us to serve the future customer. We are embarking on an exciting new growth chapter that focuses on client service excellence, caregiver engagement, technological innovation, and growth in new markets.

About Associated Home Care

Fueled by a real understanding of today's challenges, Associated is committed to a fundamental re-imagining of what it means to age. With over 20 years of operating experience, we have built a replicable service prototype, developed profitable, long-standing referral relationships, and created an innovative brand that positions us to serve the future customer. We are embarking on an exciting new growth chapter that focuses on client service excellence, caregiver engagement, technological innovation, and growth in new markets.

The Opportunity

We are a mission-driven organization that is dedicated to improving the lives of seniors as they age. We are passionate about what we do -- providing seniors and their families with a comprehensive, vetted and coordinated in-home service network that is high-touch, tech-enabled, compassionate and extremely well managed. We are in the exciting and dynamic home healthcare industry. Our market opportunity is large and growing as the baby boomers age and the home increasingly becomes the epicenter for care as consumers demand convenience and lower-cost solutions.

Job Summary:

The role of the Administrative Assistant is to support Associated Home Care's office staff, which includes the Scheduling and Recruitment departments. The Administrative Assistant will report to the Director of Operations.

Essential Duties and Responsibilities:

• Manage Front Desk and Reception area:
  • Greet Colleagues and Guests as they enter the office
  • Answer and direct phone calls
  • Maintain inventory and ordering of Personal Protective Equipment ("PPE"), general office and kitchen supplies as needed.
  • Clean and maintain common spaces
• Offer technical support to field staff
• Assists with field staff hiring and orientations
• Assists Scheduling team with field staff call volume and communicating non-urgent schedule changes
• Performs other duties as assigned

Qualifications and Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent
• 2 + years of administrative office experience
• A proactive, customer service orientation, with the ability to collaborate effectively with internal and external stakeholders.
• Understanding of the company and services that are offered
• Demonstrated computer skills.
• Strong verbal and written communication skills, including the ability to communicate effectively with people from diverse backgrounds and language skills.
• The ability to handle multiple tasks simultaneously, take initiative without direct supervision, set priorities, and thrive in a fast-paced environment
• Bi-lingual is preferred

Physical Demands:

• Must remain in stationary position for long periods of time at desk or computer
• Requires occasionally standing, sitting, walking; using hands to finger, handle, or feel objects, tools, or controls; reaching with hands and arms; climbing stairs; hearing; talking

Work Environment:

• Due to the nature of the responsibilities this role will take place in office
• Occasional travel for recruitment purposes

Pay Range:

The hiring range for this position is $19-$21/Hourly. Various factors will determine final compensation such as a candidate's years of relevant work experience, skills, certifications, and location.

AHCOFF