Administrative Assistant / Front Desk

SARL ARTILEC; San Jose (CA); Remote; USD 100,000 - 125,000; Full time

Job summary

An established industry player in healthcare is seeking an Administrative Assistant for a remote role. This position is pivotal as the first point of contact for patients, ensuring a smooth check-in process and managing administrative tasks efficiently. The ideal candidate will possess excellent customer service skills, be adept in Microsoft Office, and have a solid understanding of healthcare office procedures. With a focus on patient care and confidentiality, this role offers a dynamic work environment where you can thrive and contribute to enhancing patient experiences. Join a supportive team that values flexibility and offers competitive pay along with great benefits.

Benefits

Weekly pay via direct deposit

Medical and dental insurance

Stipends for lodging, meals, and incidentals

Competitive wages and bonuses

Matching 401(k) plan

Travel stipend

Flexible scheduling

Sign-on bonus

Qualifications

• Minimum one year experience in an administrative role.
• Knowledge of healthcare office procedures and HIPAA regulations.

Responsibilities

• Greet and assist patients courteously and professionally.
• Schedule patient appointments and verify insurance coverage.
• Document and communicate patient concerns to leadership.

Skills

Customer Service

Verbal Communication

Written Communication

Problem-Solving

Multitasking

Education

High School Diploma or Equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Join to apply for the Administrative Assistant / Front Desk role at SARL ARTILEC

Location: Remote
Est. Hourly Salary: $23.00 - $30.00

Responsible for being the first point of contact for patients, staff, and guests presenting at the clinic, and performing all the administrative tasks associated with patient check-in.

Duties And Responsibilities

• Open the front office and perform related duties.
• Greet and assist patients courteously and professionally.
• Schedule patient appointments accurately using the computer system.
• Verify and complete patient registration documentation and enter data into the electronic medical system.
• Verify insurance coverage using online resources.
• Explain payment options, including sliding scale fees, Medicare, Medicaid, and other assistance programs.
• Follow up on appointments needing confirmation and no-shows using Vital Interaction reports.
• Coordinate with clinical staff to ensure smooth patient flow and reduce cycle time.
• Assist with closing gaps in care by notifying patients of upcoming services.
• Notify personnel of emergencies, messages, and patient arrivals.
• Document and communicate patient concerns to leadership.
• Work assigned hours and as needed outside regular hours, including weekends.
• Participate in meetings and training, and adhere to company policies.
• Maintain confidentiality and comply with HIPAA guidelines.
• Perform other related duties as assigned.

Knowledge, Skills, and Abilities

Knowledge of

• Healthcare office procedures and policies
• Insurance verification
• Microsoft Office (Word, Excel, Outlook)
• HIPAA and Joint Commission regulations

Skills in

• Providing excellent customer service
• Verbal and written communication, including email and phone etiquette
• Working independently and in a team in a fast-paced environment
• Problem-solving techniques

Ability to

• Work in an organized and self-directed manner
• Multitask with attention to detail
• Present information clearly and accurately
• Adapt to change with flexibility
• Build effective relationships internally and externally
• Maintain confidentiality

Qualifications

Minimum Education: High School Diploma or Equivalent

Minimum Experience: At least one year in an administrative role

Benefits

• Weekly pay via direct deposit
• Medical and dental insurance
• Stipends for lodging, meals, and incidentals
• Competitive wages and bonuses
• Matching 401(k) plan
• Travel stipend
• Flexible scheduling
• Sign-on bonus

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industry: Healthcare