Administrative Assistant / Customer Service

SARL ARTILEC; San Jose (CA); Remote; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a detail-oriented Administrative Assistant/Customer Service professional to join their remote team. This role involves managing billing and collections while ensuring excellent customer service. You will have the opportunity to develop positive relationships with clients and colleagues, resolve billing issues, and analyze trends for process improvements. If you thrive in a dynamic environment and possess strong communication and organizational skills, this role is perfect for you. Join a supportive team that values your contributions and offers a comprehensive benefits package.

Benefits

401(k) and matching

Dental Insurance

Health Insurance

Vision Insurance

Disability Insurance

Life Insurance

Flexible Spending Account

Paid Time Off

Qualifications

• 3-5 years of medical accounts receivable and billing experience.
• Ability to manage multiple tasks and prioritize needs.

Responsibilities

• Manage collection activities of outstanding accounts receivable.
• Resolve billing problems and reduce accounts receivable delinquency.
• Analyze and report trends; suggest process improvements.

Skills

Microsoft Office

Written Communication

Verbal Communication

Customer Service

Problem Solving

Attention to Detail

Organizational Skills

Interpersonal Skills

Education

Associate Degree in a Related Field

Job description

Join to apply for the Administrative Assistant / Customer Service role at SARL ARTILEC

Location: Remote (US)

Estimated Weekly Salary: $29.00 - $50.00

The AR Specialist is responsible for billing, collections, and posting for assigned accounts, in an accurate and timely manner. This position resolves billing issues and reports on trends.

Qualifications

• Associate degree in a related field and/or the equivalent combination of training, education, and experience
• 3-5 years of medical accounts receivable and billing experience
• Expert in Microsoft Office, including Word and Excel
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and prioritize needs
• Strong attention to detail
• Strong interpersonal skills with a focus on customer service
• Personable and positive demeanor, especially when dealing with customers and patients
• Ability to work independently with minimal supervision
• Ability to establish and maintain effective working relationships with peers, providers, management, and contacts inside and outside of the organization
• Excellent follow-up, problem-solving, and organizational skills

Responsibilities

• Manage collection activities of outstanding accounts receivable from patients and insurance payers
• Resolve billing problems and reduce accounts receivable delinquency
• Develop positive relationships with clients, payer representatives, and colleagues
• Investigate and resolve disputes/issues, working with other departments as needed
• Analyze and report trends; suggest process improvements
• Meet or exceed departmental deadlines and goals
• Maintain confidentiality in accordance with HIPAA and company policy
• Present a professional appearance and demeanor
• Comply with policies and procedures
• Post payments and balance books as needed
• Enter charges according to coded details
• Adapt quickly to changing business needs
• Handle Protected Health Information per HIPAA regulations
• Perform other duties as assigned

Work Environment & Physical Demands

• Primarily sedentary, involving frequent use of a computer and phone
• No travel required
• Remote work environment

Benefits

• 401(k) and matching
• Dental, health, vision insurance
• Disability and life insurance
• Flexible spending account
• Paid time off

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Administrative
• Industry: Construction