Administrative Assistant- Foreclosure Payoffs & Reinstatement

Diaz Anselmo & Assoc. PA; Plantation (FL); In loco; USD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental, and vision coverage

401(k) plan with employer match

Paid holidays and time off

Opportunities for professional develop

Descrizione del lavoro

Diaz Anselmo & Assoc. PA is seeking a detail-oriented Payoff & Reinstatement Specialist to join our Default Operations team. You will calculate mortgage loan payoff, reinstatement, demand, and FDCPA amounts, and prepare related correspondence.

Strong analytical skills and attention to detail are essential to ensure compliance with legal, regulatory, and client requirements. The role involves reviewing calculations for accuracy, handling inquiries from borrowers and attorneys, and maintaining

Competenze

• Minimum 2 years of experience in mortgage servicing, default servicing, financial services, banking, or related field.
• Experience with payoff and reinstatement calculations is plus.
• Experience handling FDCPA requirements is a plus.

Mansioni

• Calculate payoff, reinstatement, demand, and related mortgage loan amounts including principal, interest, escrow, fees, and advances.
• Prepare payoff, post-judgment, demand, and reinstatement letters per client guidelines and FDCPA requirements.
• Review calculations for accuracy prior to issuance.
• Respond to inquiries from borrowers, clients, attorneys, and third parties in a timely manner.
• Maintain accurate records and update client systems.
• Manage queues and workflow to meet deadlines and service levels.
• Collaborate with clients and internal teams to resolve discrepancies.
• Ensure compliance with regulations and company policies.
• Perform additional duties as assigned.

Conoscenze

Analytical skills

Attention to detail

Organizational skills

Time management

Written communication

Verbal communication

Independent worker

MS Office proficiency

Data management systems

Formazione

High school diploma or equivalent

Associate's or Bachelor's degree in Finance/Accounting/Business

Strumenti

Microsoft Office

Data management systems

Descrizione del lavoro

Position Summary

We are seeking a detail-oriented Payoff & Reinstatement Specialist to join our Default Operations team. In this role, you will calculate mortgage loan payoff, reinstatement, demand, and FDCPA amounts, prepare related correspondence, and ensure compliance with applicable legal, regulatory, and client requirements. The ideal candidate has strong analytical skills, excellent attention to detail, and a commitment to delivering exceptional customer service.

Key Responsibilities

• Calculate accurate payoff, reinstatement, demand, and related mortgage loan amounts, including principal, interest, escrow, fees, and advances.
• Prepare payoff, post-judgment, demand, and reinstatement letters in accordance with client guidelines, firm procedures, FDCPA requirements, and applicable state laws.
• Review calculations and documentation for accuracy and completeness prior to issuance.
• Respond to inquiries from borrowers, clients, attorneys, and third parties in a timely and professional manner.
• Maintain accurate records and update client systems as needed.
• Manage assigned queues and workflow to ensure deadlines and service levels are met.
• Collaborate with clients and internal teams to resolve discrepancies and obtain necessary information.
• Ensure compliance with all applicable regulations, client requirements, and company policies.
• Perform additional duties as assigned.

Qualifications

Education

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Finance, Accounting, Business, or a related field preferred.

Experience

• Minimum of 2 years of experience in mortgage servicing, default servicing, financial services, banking, legal support, or a related field preferred.

Skills

• Strong analytical and mathematical abilities.
• Excellent attention to detail and accuracy.
• Strong organizational and time management skills.
• Ability to manage multiple priorities and meet deadlines.
• Effective written and verbal communication skills.
• Ability to work independently and collaboratively within a team environment.
• Proficiency with Microsoft Office and data management systems.

Preferred:

Experience with mortgage payoff and reinstatement calculations, default servicing, foreclosure, or creditor rights operations.

Benefits:

• Competitive compensation
• Health, dental, and vision coverage
• 401(k) plan with employer match
• Paid holidays and time off
• Opportunities for professional development and career advancement