Administrative Assistant, EdD

Eastern University; Chesterbrook (PA); Presencial; USD 22.000 - 30.000; Tempo parcial

Resumo da vaga

This role involves coordinating interviews, onboarding new students, maintaining records, and assisting with Hooding Ceremony planning, ensuring smooth program operations and at-a-glance responsiveness to inquiries.

Qualificações

• High school diploma required; higher degree preferred.
• 2+ years of admin support in higher education or PK-12 setting.
• Experience with SIS/CRM tools like Ellucian or Salesforce is a plus.
• Strong organization and data entry accuracy.
• Excellent written and verbal communication; professional interaction with adult learners and faculty.

Responsabilidades

• Coordinate admissions tracking charts and applicant files for the EdD program.
• Schedule and manage virtual admissions interviews and invitations.
• Administer writing sample assessments and track evaluations.
• Serve as a welcoming contact for admitted applicants; coordinate onboarding details.
• Respond to inquiries from prospective and current students; forward to appropriate staff as needed.
• Assist with day-to-day budget tracking, purchase orders, invoices, and stipend approvals.
• Update and format program manuals, handbooks, catalogs, and department web content.
• Archive student records in FERPA-compliant cloud storage.
• Support accreditation self-studies, PDE reviews, and compliance reporting.

Conhecimentos

Organizational skills

Communication skills

Attention to detail

Time management

Formação

High school diploma or equivalent

Ferramentas

Microsoft 365

Google Workspace

Zoom

Ellucian

Salesforce

Descrição da vaga

Position Description

The College of Education & Behavioral Sciences seeks anenergetic, organized Administrative Assistant to provide essentialoperational, administrative, and logistical support to faculty inthe online Doctor of Education (EdD) program. Working approximately19 hours per week, this individual serves as a primary support andpoint of contact for prospective and enrolled doctoral students,dissertation chairs and committee members, and program faculty. Keyresponsibilities include supporting doctoral admissions andonboarding workflows, facilitating day-to-day programcommunications, budget processing, tracking dissertationmilestones, and coordinating major departmental events such as thedoctoral hooding ceremony. The successful candidate will embodyEastern University’s mission of faith, reason, and justice,treating each member of the campus community with fairness,dignity, and respect to foster a spirit of unity, harmony, andexcellence.

Position Responsibilities

1. Admissions & Recruitment Support

• Coordinate with university enrollment staff to build, update,and maintain detailed admissions tracking charts and applicantfiles for the EdD program.


• Design, schedule, and manage virtual admissions interviews,issuing and tracking formal interview invitations to selectedcandidates.


• Administer writing sample assessments, track evaluations, andmanage all submission logistics.


• Serve as an informative, welcoming point of contact foradmitted applicants, coordinating new student orientation details,welcome packets, and initial onboarding information.

2. Program Operations

• Serve as the frontline communicator for the EdD program byresponding promptly and professionally to telephone, email, andvirtual inquiries from prospective and current students asrequested by admissions/enrollment.


• Resolve routine inquiries from current students and/or forwardto appropriate faculty and advisors.


• Disseminate key academic and departmental announcements tocurrent students, including registration reminders, programpolicies, academic calendars, and degree completion deadlines.


• Partner with the Program Director and Department Chair tocoordinate cohort community-building activities and professionaldevelopment workshops (virtual and hybrid).


• Distribute, track, and collect course and program evaluationsfor faculty, students, and graduating cohorts.


• Support the Program Director and Department Chair withday-to-day budget tracking and cost center administration,including processing purchase orders, invoices, expensereimbursements, and faculty stipends/check requests (specificallyfor Dissertation Chairs and committee members).


• Assist in updating, proofreading, and formatting digitalprogram manuals, EdD student handbooks, catalog entries, anddepartmental website content.


• Organize, track, and archive secure student academic andprogram records within departmental cloud drives in compliance withFERPA guidelines.


• Provide administrative and clerical assistance to programleadership in compiling data for accreditation self-studies,Pennsylvania Department of Education (PDE) reviews, andinstitutional compliance reporting.

3. Dissertation & Graduation Support

• Maintain and monitor operational milestone schedules fordoctoral candidates and dissertation committee chairs, regularlycommunicating deadlines and procedural expectations.


• Track candidate progression through key dissertation benchmarks(topic approval, proposal defense, IRB review, final defense, andrepository publication) alongside active committeeassignments.


• Collaborate closely with program leadership to plan,coordinate, and execute the annual doctoral Hooding Ceremony andgraduation reception, including ordering regalia/hoods, formattingand printing event programs, and managing event logistics.

Qualifications

• High school diploma or equivalent required; Associate’s,Bachelor’s, or higher degree preferred.


• 2+ years of administrative support or office managementexperience, preferably within higher education (e.g., admissions)or a PK-12 school environment.


• Proficiency in office productivity and collaboration tools,including Microsoft 365 (Word, Excel, Teams, OneDrive/SharePoint),Google Workspace (including Shared Drive management), and Zoom.Experience with student information systems (SIS) or CRM platforms(e.g., Ellucian, Salesforce) is an asset.


• Strong organizational and workflow management skills, withacute attention to detail and accuracy in data entry andtracking.


• Exceptional written, verbal, and interpersonal communicationskills, with a demonstrated ability to interact effectively withadult learners, faculty, and administrators.


• Discretion and integrity in handling sensitive student records,institutional budgets, and confidential information in alignmentwith FERPA regulations.


• Demonstrated ability to manage multiple prioritiesindependently and collaboratively in a deadline- orientedenvironment.