Administrative Assistant: Dispatch, Invoicing & QuickBooks

Express Employment Professionals - Cincinnati East; Morgantown (WV); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Up to $18.00 per hour

Full-time Monday-Friday

8:00 AM-5:00 PM schedule

On-the-job training provided

Career growth opportunities

ServiceTitan, QuickBooks experience

Job summary

Express Employment Professionals Morgantown is seeking an experienced Administrative Assistant to support dispatching, customer service, invoicing, data entry, and service coordination for a local industrial company.

The role includes answering calls, scheduling, dispatching technicians, processing invoices, and maintaining customer records using QuickBooks and ServiceTitan. Full-time, Monday–Friday, 8:00 AM–5:00 PM, with on-the-job training and opportunities for career advancement.

Qualifications

• At least 1 year of administrative or office experience preferred.
• Strong proficiency with Microsoft Office and general computer systems.
• QuickBooks experience preferred.
• ServiceTitan experience is a plus, but training will be provided.
• Previous dispatching, scheduling, invoicing, or service coordination experience is a plus.
• Excellent customer service and communication skills.
• Strong organizational and time-management abilities.
• Excellent attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Professional, dependable, and team-oriented.

Responsibilities

• Answer and direct incoming phone calls in a professional and courteous manner.
• Assist customers with questions, scheduling, and service inquiries.
• Dispatch service technicians and coordinate daily service calls.
• Communicate with technicians and customers regarding schedules and appointments.
• Assist with invoicing and basic financial tasks.
• Utilize QuickBooks for accounting and invoicing functions as needed.
• Manage customer information and service interactions using ServiceTitan.
• Perform accurate data entry and maintain organized customer records.
• Assist with marketing campaigns, customer outreach, and promotional efforts.
• Process incoming and outgoing mail.
• Complete filing, scanning, faxing, and document organization.
• Provide general administrative and clerical support to the office team.
• Assist with additional office projects and responsibilities as assigned.

Skills

Office administration

Dispatching

Customer service

Invoicing

Data entry

Service coordination

Tools

QuickBooks

ServiceTitan

Microsoft Office

Job description

Express Employment Professionals Morgantown is seeking an experienced Administrative Assistant to support dispatching, customer service, invoicing, data entry, and service coordination for a local industrial company.

The role includes answering calls, scheduling, dispatching technicians, processing invoices, and maintaining customer records using QuickBooks and ServiceTitan. Full-time, Monday–Friday, 8:00 AM–5:00 PM, with on-the-job training and opportunities for career advancement.