Body Shop Customer Service Representative - Lewes Collision

HERTRICH Family of Automobile Dealerships; Lewes (DE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Vehicle discounts

Career growth

Job summary

Hertrich Family of Dealerships is seeking a Customer Service Representative / Administrative Assistant to join our busy Collision Center. You will provide friendly, professional service in person and over the phone while supporting daily office operations.

Ideal candidates are organized, detail-oriented, and capable of handling accounts payable/receivable, insurance processing, data entry, and documentation in a fast-paced environment.

Qualifications

• Customer service and communication skills required.
• Detail-oriented, organized and dependable.
• Bilingual Spanish is a plus.

Responsibilities

• Provide friendly, professional customer service in person and by phone.
• Support daily collision center office operations.
• Handle accounts payable/receivable, deposits, receipts & petty cash.
• Assist with insurance processing, data entry, and documentation.
• Maintain accurate files, reports and records.
• Coordinate with team members to ensure smooth workflow.
• Perform additional administrative tasks as needed.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Professional appearance

Bilingual Spanish

Education

High School Diploma or GED

Tools

QuickBooks

Job description

Body Shop Customer Service Representative / Customer Support Specialist

Join a Growing, Fast-Paced Collision Center Team as a Collision Center Administrative Assistant!

The Hertrich Family of Dealerships is looking for a Customer Service Representative / Administrative Assistant to join our busy Collision Center.

If you enjoy helping customers, staying organized, and working in a fast-moving environment-this is a great opportunity to build a stable, long-term career with one of the largest automotive groups on the Eastern Shore.

Why Choose Hertrich?

• Medical, Dental, Vision and Life Insurance for you and your family
• Short & Long-Term Disability Options
• 401(k) with Employer Match
• Paid Vacation, Holidays & Sick Time
• Employee Vehicle Purchase Discounts
• Career growth with a large dealership/collision center organization

We are a third-generation, family-owned company representing 24 dealerships, 15 collision centers, and 18 automotive brands, proudly supporting over 90 local charities and organizations.

What You'll Do

• Provide friendly, professional customer service in person and over the phone
• Support daily office operations within the collision center
• Handle accounts payable/receivable, deposits, receipts & petty cash
• Assist with insurance processing, data entry, and documentation
• Maintain accurate files, reports, and records
• Coordinate with team members to ensure smooth workflow
• Perform additional administrative tasks as needed

What We're Looking For

• Strong customer service and communication skills
• Professional appearance and positive attitude
• Detail-oriented, organized, and dependable
• Self-motivated with the ability to multitask
• Computer skills required (QuickBooks or similar a plus)
• Bilingual (Spanish) is a plus
• High School Diploma or GED required
• Valid Driver's License

Ready to Get Started?

If you're looking for a role where you can grow, stay busy, and be part of a supportive team-we want to hear from you!

We are a diverse, inclusive, equal opportunity employer that provides a collaborative, drug free organization.