Administrative Assistant, Claims Support & Records

SET SEG; East Lansing (MI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employer-paid health/dental/vision

PTO

Paid parental leave

Job summary

SET SEG in East Lansing, MI is seeking an Administrative Assistant to provide administrative and customer support to the Claims Department, manage documentation, coordinate communications, and maintain records.

You will assist with daily operations, interact with members, vendors, and providers, and help ensure efficient handling of claim information while upholding confidentiality and professionalism.

Qualifications

• High school diploma or equivalent.
• Experience in a medical office, professional office, insurance environment, or administrative support is valued.
• Clear and professional written and phone communication.
• Strong organizational and time-management skills.
• Proficient in Microsoft Office – Outlook, Word, and Excel.

Responsibilities

• Provide administrative support to the Claims Department and assist with day-to-day office operations.
• Receive, organize, scan, and distribute incoming documents and correspondence.
• Prepare, process, and maintain electronic records and documentation with company systems.
• Communicate with members, vendors, medical providers, and other external contacts to obtain or provide information as requested.
• Answer incoming phone calls and direct inquiries to the appropriate team member.
• Draft, prepare, and distribute routine correspondence, emails, and forms.
• Monitor assigned tasks and follow up on outstanding items to ensure timely completion.
• Assist with record requests, document collection, and information verification activities.
• Enter and update information accurately within multiple software systems and databases.
• Support payment processing and invoice-related activities following established procedures.
• Schedule appointments, meetings, and other claim-related services as needed.
• Maintain confidentiality and handle sensitive information with professionalism and discretion.
• Collaborate with team members across departments to ensure positive customer experience.
• Perform other administrative and departmental support duties as assigned by leadership.

Skills

Organizational skills

Time management

Communication skills

Customer service orientation

Professional phone etiquette

Education

High school diploma

Tools

Outlook

Word

Excel

Records management systems

Job description

SET SEG in East Lansing, MI is seeking an Administrative Assistant to provide administrative and customer support to the Claims Department, manage documentation, coordinate communications, and maintain records.

You will assist with daily operations, interact with members, vendors, and providers, and help ensure efficient handling of claim information while upholding confidentiality and professionalism.