Insurance Support & Member Services Specialist

SET SEG; East Lansing (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employer-paid health insurance (100%)

Paid time off (PTO)

Paid parental leave

Job summary

SET SEG is seeking a Customer Service Representative to support Michigan public school members within the Property Casualty Pool and Workers’ Compensation Fund from East Lansing, MI. You will liaise with underwriting, risk control, and sales, handling data gathering, portal assistance, and administrative tasks.

The role requires strong communication, meticulous data handling, and the ability to work effectively in a collaborative, fast‑paced environment while delivering exceptional member

Qualifications

• Associate’s degree or related insurance experience.
• Strong written and verbal communication skills.
• Maintain a high level of accuracy in the work product.
• Excellent attention to detail and organizational skills.
• Effective time management skills.
• Ability to work both independently and as a team.
• Maintain a high level of professionalism.
• Flexible, willing to learn on the job.

Responsibilities

• Partner with internal departments to deliver timely, accurate, and professional customer service.
• Answer and route incoming phone calls for the Property & Casualty Pool and Workers’ Compensation Fund.
• Assist members with online portal access, claims submissions, and filling out vital forms.
• Generate quotes, endorsements, certificates, surety bonds, invoices, and review builders risk applications.
• Collect and compile applications and supporting data for underwriters, reinsurers, and other stakeholders.
• Perform administrative duties for the Property Casualty and Workers’ Compensation Department.
• Reconcile data such as property schedules, loss experience, payroll audits, and other exposures.
• Effectively communicate with external members and internal team to assist with understanding coverage and department processes.
• Assist underwriting and sales with a variety of assigned tasks during the PC/WC renewal cycle.
• Follow all departmental guidelines and best practices.
• Ensure all questions are routed to the appropriate team member.
• Assist with special projects as assigned by the Associate Director of PC/WC.
• Other duties as assigned by supervisor.

Skills

Communication skills

Accuracy

Attention to detail

Time management

Teamwork

Professionalism

Education

Associate’s degree or related insurance experience

Job description

SET SEG is seeking a Customer Service Representative to support Michigan public school members within the Property Casualty Pool and Workers’ Compensation Fund from East Lansing, MI. You will liaise with underwriting, risk control, and sales, handling data gathering, portal assistance, and administrative tasks.

The role requires strong communication, meticulous data handling, and the ability to work effectively in a collaborative, fast‑paced environment while delivering exceptional member