Auto Claims Specialist — Fast, Customer-First Resolution

SET SEG; Lansing (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

100% employer paid insurance (medical, dental, and vision)

Paid Time Off (PTO)

Paid parental leave

Job summary

SET SEG is seeking an Auto Claims Representative to manage and process auto physical damage claims while providing excellent customer service. The role requires a minimum of two years of claims experience and strong communication skills. Responsibilities include investigating claims, serving as a contact point for members, and managing documentation. The position is based in East Lansing, MI, and offers comprehensive employer-paid insurance benefits and Paid Time Off (PTO).

Qualifications

• Minimum of two years of claims experience, preferably with auto physical damage exposure.
• Ability to deliver clear, professional, and customer-focused communication.
• Commitment to continuous learning and ongoing education in relevant claims designations.

Responsibilities

• Investigate, evaluate and process auto physical damage claims.
• Serve as primary point of contact for members regarding claim requests.
• Manage a high-volume claim workload, prioritizing tasks to meet service expectations.

Skills

Excellent verbal and written communication skills

Strong organizational and time-management skills

Proficiency in Microsoft Office applications

Education

Bachelor’s degree preferred

Job description

SET SEG is seeking an Auto Claims Representative to manage and process auto physical damage claims while providing excellent customer service. The role requires a minimum of two years of claims experience and strong communication skills. Responsibilities include investigating claims, serving as a contact point for members, and managing documentation. The position is based in East Lansing, MI, and offers comprehensive employer-paid insurance benefits and Paid Time Off (PTO).