Administrative Assistant Career Solutions

Goodwill Industries of Middle Tennessee, Inc.; Nashville, Northern (TN, KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health and Prescription Insurance

403(b) Retirement Plan

Paid Vacation

Holiday

Sick Leave

Paid Bereavement Leave

Employee Assistance Program

Job summary

Goodwill Industries of Middle Tennessee, Inc. is seeking an Administrative Assistant for Career Solutions at the Lifsey Building.

This role provides administrative support, handles multi-line phone inquiries, schedules meetings, processes documentation, and greets visitors with a courteous, service‑oriented approach. You will also assist with purchasing and accounting tasks, maintain department databases, and support leadership calendars to help sustain a positive, values‑driven work environment

Qualifications

• High School Diploma or GED required.
• 1 year of office experience preferred.
• Experience in customer service required.
• Ability to learn accounting, purchasing and related software.

Responsibilities

• Answer multi-line phone system and provide excellent customer service.
• Schedule meetings and manage calendars for VP and Directors.
• Process documents for accounting including stipends, PO, mileage reimbursement.
• Create and maintain department documents and postings.
• Provide clerical support for department projects.
• Manage department supplies and materials via Goodwill PO system.
• Maintain department databases including client and center information.
• Data entry support for the department.
• Greet visitors and direct them appropriately at the Lifsey location.
• Manage public calendar for events, meetings and trainings.
• Adhere to all policies and maintain a safe work environment.
• Attend as required per attendance policy.
• Other duties as assigned by management.

Skills

Exceptional telephone skills

Strong communication

Time management

Organizational skills

Customer service orientation

Team oriented

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Microsoft 365

Accounting software

Purchasing software

Job description

Job Location

Lifsey Building - Career Solutions

Job Summary

The purpose of this position is to provide administrative, informational support and excellent customer service to the department, clients, and corporate office visitors. This position provides general administrative support for Mission Services including scheduling and calendar coordination, document maintenance, and other departmental administrative functions. The position will be located at Goodwill’s Lifsey location in the front reception office. The Administrative Assistant Career Solutions will promote a positive work environment that celebrates our vision, mission, and core values of Teamwork, Respect, Uprightness, and Empowerment in every action and interaction with team members, donors, customers, management, and persons served.

Job Description

Essential Functions

• Assist in answering multi-line phone system delivering excellent customer service for internal and external customers of Goodwill as needed.
• Assist with scheduling meetings and calendar management for the Vice President and Directors.
• Assist with administrative and financial processes, including submission of client stipends, purchase order, mileage reimbursement, and other documentation to accounting.
• Create and maintain documents and postings for the department.
• Assist with clerical support including projects related to the department.
• Manage the supplies of the department; at times including marketing materials and office supplies using Goodwill’s PO system.
• Assist with maintenance of the department databases which may include client information and center information.
• Provide data entry support to the department as needed.
• Greet Career and Technical Academy students and authorized visitors entering the Opportunity Center, confirm their purpose for visiting, provide directions or assistance, and courteously redirect all other visitors to the building’s main entrance.
• Manage public calendar for all public events, meetings and trainings.
• Be knowledgeable of and comply with all company policies and procedures, as well as legal requirements, at all times and maintain a clean and safe work environment.
• Regular, reliable attendance as defined in Goodwill’s attendance policy.
• Other duties as assigned by management.

Minimum Qualifications

• Required Skills Education: High School Degree or GED Equivalent is required.
• Experience: One year of office experience is preferred.
• Experience working in customer service required.
• Ability to learn and utilize accounting, purchasing, various administrative accounting, and purchasing software required.

Knowledge and Skills

• Must possess excellent telephone skills including clear pronunciation and diction and a friendly tone.
• Able to deal with all situations in a calm and positive manner.
• Must have a positive attitude and be able to work in a highly active and energized team oriented work environment.
• Able to proficiently use Microsoft Word, Excel, Outlook, Internet and have the ability to learn new software as needed.
• Able to do basic math (addition, subtraction, multiplication and division).
• Strong written and oral communication skills including ability to be able to communicate effectively with all levels of management and employees.
• Strong time-management, interpersonal, and organizational skills.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• Ability to use Microsoft 365 proficiently is preferred.

Goodwill Industries of Middle Tennessee's mission is to change lives through education, training, and employment.

Full-Time Benefits

• Health and Prescription Insurance
• 403(b) Retirement Plan
• Paid Vacation
• Holiday
• Sick Leave
• Paid Bereavement Leave
• Employee Assistance Program

Part-Time Benefits

• 403(b) Retirement Plan
• Paid Vacation
• Sick Leave
• Employee Assistance Program