Retail Sales Floor Associate

Goodwill Industries of Middle Tennessee, Inc.; White House (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

403(b) Retirement Plan

Paid Vacation

Paid Holidays

Sick Leave

Bereavement Leave

Employee Assistance Program

Job summary

Goodwill Industries of Middle Tennessee, Inc. is seeking a Retail Sales Floor Associate to support a positive shopper experience, maintain a clean, organized store, and assist with point-of-sale transactions during assigned shifts.

You will help with merchandising, storefront presentation, and back-end tasks while following Goodwill's mission and store policies. Flexible schedule including evenings and weekends is required.

Qualifications

• High School Diploma or equivalent preferred.
• Experience in retail, customer service, or production is a plus.
• Ability to deliver friendly, respectful and helpful shopper service.
• Ability to follow established processes, safety guidelines, and procedures.
• Basic math skills and attention to detail for accurate transactions.

Responsibilities

• Maintain a clean, organized store environment and assist shoppers during shifts.
• Process point-of-sale transactions accurately and efficiently.
• Support merchandising standards and product presentation according to guidelines.
• Aid store leadership with opening/closing routines and daily tasks.
• Follow safety, cash-handling, and loss-prevention procedures.

Skills

Customer service

Cash handling

Attention to detail

Basic math

Teamwork

Education

High School Diploma or equivalent

Tools

Point-of-sale system

Job description

Job Location

White House

Job Summary

The Retail Sales Floor Associate supports a consistently positive shopper experience by helping maintain a clean, organized, well merchandised, and welcoming store environment during assigned shifts. This role focuses on providing friendly, efficient service through point of sale transactions, sales floor standards, merchandising, and overall store readiness, while following established processes aligned with Goodwill’s mission of Changing Lives through Education, Training, and Employment. Under the direction of store management, this role focuses on consistent task completion and excellent shopper service, supporting sales floor and front-end operations to ensure the store remains clean, organized, and easy to navigate throughout the day, grounded in Goodwill’s values of Teamwork, Respect, Uprightness, and Empowerment.

Essential Functions

Shopper Experience

• Support the delivery of a consistently positive shopper experience during assigned shifts by helping maintain a clean, organized, and welcoming store environment.
• Provide a world‑class shopper experience by Greeting, Respecting, Engaging, Assisting, and Thanking every shopper.
• Accurately process point‑of‑sale transactions while delivering friendly, efficient service and supporting smooth customer flow at the front end.
• Support shop‑ready merchandising standards through timely recovery, basic replenishment, and adherence to established presentation guidelines.
• Maintain cleanliness, organization, and safety across all shopper‑facing areas, including registers, aisles, fitting rooms, restrooms, and checkout zones.
• Assist shoppers with questions, product location, fitting rooms, and checkout needs in a courteous and respectful manner.
• Support signage placement, price accuracy, fixture organization, and product presentation by following established processes and reporting concerns to store leadership.

Store Readiness & Daily Operations

• Complete assigned tasks to support overall store readiness, including recovery, merchandising support, and basic housekeeping throughout the shift.
• Support opening and closing routines assigned to ensure the store is ready to serve shoppers at the beginning and end of each day.
• Assist with basic backroom, production, or operational support tasks as directed by store leadership.

Compliance, Safety & Operational Standards

• Follow all company policies, safety guidelines, and operational procedures during assigned shifts.
• Practice safe work behaviors and report hazards, incidents, or concerns to store management.
• Follow cash‑handing, pricing integrity, and loss‑prevention procedures to support a safe and compliant shopping environment.

Schedule & Flexibility

• Maintain a flexible schedule, including evenings, weekends, and holidays.
• Perform other duties as assigned to support overall store operations.

Minimum Qualifications

• Required Skills: Education: High School Diploma or equivalent preferred.
• Experience: Prior retail, customer service, or production experience preferred, but not required.
• Knowledge and Skills: Ability to deliver friendly, respectful, and helpful shopper service.
• Ability to follow established processes, procedures, and safety guidelines.
• Basic math skills and attention to detail for accurate transactions.
• Ability to stand, walk, bend, and lift as required in a retail environment.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• Preferred: High School Diploma or equivalent.
• Previous retail, customer service, or production experience preferred.
• Experience working in fast‑paced, high‑volume environments preferred.
• Prior nonprofit or mission‑based retail experience is a plus.
• Experience operating a point‑of‑sale system or handling cash transactions preferred.
• Bilingual language skills are preferred.

Goodwill Industries of Middle Tennessee's mission is to change lives through education, training, and employment.

Full-Time Benefits

• Health and Prescription Insurance
• 403(b) Retirement Plan
• Paid Vacation
• Holiday
• Sick Leave
• Paid Bereavement Leave
• Employee Assistance Program

Part‑Time Benefits

• 403(b) Retirement Plan
• Paid Vacation
• Sick Leave
• Employee Assistance Program