Administrative Assistant - Area Resource Center

Community Action Program Belknap-Merrimack County; Pembroke (NH); On-site; USD 23,000 - 30,000; Part time

Job summary

Community Action Partnership Belknap-Merrimack Counties is seeking an Administrative Assistant for the Suncook Area Resource Center. This role involves greeting visitors, handling calls, and maintaining records to support daily operations.

The position requires customer service experience and the ability to multitask in a fast-paced environment. A focus on accuracy and independence will help ensure smooth operation at the Area Resource Center.

Qualifications

• One year of prior office or customer service experience.
• Customer service skills and the ability to work with the public.
• Ability to work independently, multi-task, and maintain accuracy.
• Computer skills using Microsoft Word, Teams, and Excel.

Responsibilities

• Greet and screen all visitors and answer and direct telephone calls.
• Maintain records and files for office operations.
• Organize the food pantry and assist eligible clients with their pantry visit.
• Provide basic information and refer clients to local resources.
• Filing and completing general office duties and other tasks assigned by the Area Center Site Coordinator.

Skills

Customer service

Telephone skills

Independence

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Description

Community Action Partnership of Belknap-Merrimack Counties
Empowering Communities and Enriching Lives. Join Our Mission!
Job Title: Administrative Assistant – Area Resource Center
Location: Suncook Area Resource Center
Hours: 25 hours per week
Salary Description: $19.29 per hour

About Community Action Partnership Belknap-Merrimack Counties (CAPBM):

The Community Action Partnership Belknap-Merrimack Counties (CAPBM) is a cornerstone of community development and support, dedicated to fostering independence and resilience in families and individuals. Our programs serve as vital resources to empower families, prepare children for future success, and enrich the lives of the individuals and families we serve.

What It’s Like to Work Here:

Working at CAPBM means being part of a team passionate about making a difference. Our supportive, inclusive environment encourages professional growth and personal fulfillment. Employees are empowered to contribute their ideas and expertise to strengthen our programs and enhance the lives of the individuals and families we serve. We value dedication, adaptability, and a shared commitment to community well-being. Every day offers the chance to contribute to impactful solutions and work alongside like-minded professionals who care deeply about their community.

A Day in the Life as an Administrative Assistant:

As an Administrative Assistant, you will greet and screen all visitors, answer and direct telephone calls, and maintain records and files as necessary for office operation. Your day will involve:

• Answering telephone inquiries, determining needs, and making appropriate referrals to Agency programs.


• Greeting and referring visitors or callers to appropriate staff and/or Agency programs.


• Organizing the food pantry and assisting eligible clients with their food pantry visit.


• Providing basic information for clients and referring them to outside local resources.


• Filing and completing general office duties as well other tasks assigned by the Area Center Site Coordinator.

Your role will directly contribute to a positive participant experience and to the overall operation of the Area Resource Center.

Requirements

Qualifications to Be an Administrative Assistant in the Area Resource Center:

To excel in this role, you’ll need:

Experience:

• One year of prior office or customer service experience.


• Customer service skills and the ability to work with the public.


• Ability to work independently, multi-task, and maintain accuracy.


• Computer skills using Microsoft Word, Teams, and Excel.

Community Action Partnership Belknap-Merrimack Counties is an Equal Opportunity Employer.