Administrative Assistant RCAP Solutions Administrative

RCAP Solutions, Inc.; Worcester (MA); Hybrid; USD 2,893,000 - 3,168,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

403(b) retirement plan with company CC

Long-term disability insurance

Free life insurance

HSA and FSA offerings

14 paid holidays

Birthday paid holiday

And more!

Job summary

RCAP Solutions, Inc. is seeking an Administrative Assistant to manage front desk operations and deliver professional customer service.

This role supports the Administration and Operations department, coordinating supplies, calendars, and basic equipment setup while maintaining confidentiality of client files. Requirements include a High School diploma, 2+ years in an administrative role, and bilingual Spanish/English preferred.

Qualifications

• High School diploma or equivalent is required.
• Minimum 2+ years in administrative, front desk, receptionist, or customer service roles.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Experience with multi-line phone systems and data entry.
• Spanish/English bilingual ability preferred.

Responsibilities

• Coordinate office supply requests and completion.
• Maintain and update inventory tracking spreadsheet for all supplies and equipment.
• Work with Finance on purchase orders for all supplies and equipment.
• Manage supply stocking throughout the office and distribute supplies.
• Assist with setup of new employees, including workstations and supplies.
• Provide front desk support and customer service to walk-in clients.

Skills

Multitasking

Communication skills

Attention to detail

Time management

Teamwork

Bilingual Spanish/English

Education

High School diploma or equivalent

Tools

Microsoft Office

Multi-line phone systems

Job description

Position Summary:

The Administrative Assistant serves as the face of the organization, providing a professional first impression. This position is responsible for managing all front desk operations while upholding established protocols and delivering exceptional customer service. This role provides key administrative support to ensure the smooth and efficient functioning of the Administration and Operations department.

Key Responsibilities:

• Coordinate office supply requests and completion.


• Maintain and update inventory tracking spreadsheet for all supplies and equipment.


• Work with Finance on purchase orders for all supplies and equipment.


• Manage supply stocking throughout the office. Distribute Kafe supplies and office supplies on both floors.


• Assist with the assembly of basic office equipment, following instructions and quality control standards.


• Support the Front Desk team to always ensure additional support.


• Assist with the setting up of new employees, including preparation of workstations and office supplies.


• Provide assistance to walk-in clients using RCAP's Language Access Plan (LAP) service.


• Manage appointment scheduling and maintain calendars for conference rooms and shared spaces.


• Manage mail distribution of all incoming and outgoing mail to their respective departments.


• Organize and maintain electronic and physical filing for front desk records and administrative documentation.


• Support internal events such as holiday parties, all-staff meetings, organizational events, and other organizational functions.


• Assist and back up the front desk as needed.


• Provide support to program staff and management with special projects or administrative tasks as needed.


• Maintain integrity and confidentiality of clients’ files and records.


• Lead with Integrity, Empathy, Empowerment, Pride, and Passion as Part of our Community with a Commitment to a Better Tomorrow.


• Encourage a positive work environment that is inclusive and supportive of change.


• Other duties as assigned by supervisor.

Experience Requirements:

• Minimum of 2+ years of experience in an administrative, front desk, receptionist, or customer service role.


• Demonstrated ability to multitask, prioritize tasks, and stay organized in a fast-paced, client-facing environment.


• Proven experience operating multi-line phone systems and managing high call volumes.


• Strong clerical and administrative skills, including accurate data entry, record-keeping, and document management.


• Proficiency in Microsoft Office, including Word, Excel, and Outlook, along with administrative software systems.


• Strong analytical, troubleshooting, organizational, and problem-solving skills with the ability to manage multiple priorities and provide excellent customer service.


• Excellent verbal and written communication skills with the ability to collaborate effectively with technical and non-technical staff, vendors, and external partners.


• Excellent time management, organizational, and communication skills.


• Highly motivated self-starter.


• Possess a high level of attention to detail and accuracy. Able to maintain confidentiality.


• Excellent attention to detail, organizational skills, and the ability to handle multiple projects simultaneously.


• Encourage a positive work environment that is inclusive and supportive of change.


• Ability to work independently or in a team environment with minimal supervision.


• Create a safe, supportive environment for all clients and visitors, along with maintaining excellent customer service skills.


• Bilingual required; Spanish/English preferred.

Education Requirements:

• High School diploma or equivalent required.

Certifications or Licensures:

• Valid Massachusetts Driver's license, insured vehicle, and the ability to travel locally.

Supervisory Responsibilities:

• None.

Working Conditions/Physical Requirements:

• Typical work settings include the ability to spend extended hours sitting and using office equipment and computers.


• Move regularly from sitting to standing position as well as frequently bending to file and print documents.


• Regular walking and standing throughout the facility on a daily basis.


• Ability to work on repetitive tasks and use fine motor skills to handle and control objects.


• Ability to use earpieces or headphones. Speak, listen, and understand others.


• Occasionally lift 15 to 30 lbs.


• Travel occasionally throughout the state as needed.

Benefits:

• Medical, vision, and dental insurance


• 403(b) retirement plan with company contribution and match


• Long-term disability insurance coverage


• Free life insurance


• Health Savings Account (HSA) and Flexible Spending Account (FSA) Offerings


• 14 paid holidays


• Your birthday is an additional paid holiday (after 1 year of service)


• And more!

Pay:

• $21.00-$23.00 per hour (40 hours per week)

FLSA Status:

• Non-Exempt

Job Type:

• Full-Time

Work Location:

• In-Person