Administrative Assistant Affordable Living Community ~ Ann Arbor

Samaritas; Ann Arbor (MI); On-site; USD 24,000 - 30,000; Full time

Job summary

Samaritas Affordable Living Community in Ann Arbor is seeking a full-time Administrative Assistant to support the Property Manager. You’ll be the first contact at the front desk, helping create a welcoming environment for residents and visitors. Location: Ann Arbor, MI. Wage: $16.50/hour; Schedule: 30 hours per week.

Requirements include a high school diploma (associates preferred) and at least two years of office admin experience; HUD/Tax Credit familiarity is a plus and training is provided.

Qualifications

• Minimum two years' experience in office administration.
• Experience in affordable housing practices preferred.
• High school diploma required; associates degree preferred.

Responsibilities

• Answer phones and manage front desk operations.
• Provide excellent customer service to residents and guests.
• Handle general office and administrative tasks.
• Prepare resident correspondence, newsletters, and calendars.
• Assist with leasing activities including inquiries, tours, and paperwork.
• Maintain calendars and coordinate meetings.

Skills

Organizational skills

Multitasking

People-focused

Microsoft Office

Communication

Customer service

HUD experience

Education

High school diploma

Associates degree in business administration

Tools

Word

PowerPoint

Outlook

Excel

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Administrative Assistant Affordable Living Community ~ Ann Arbor

Now Hiring: Administrative Assistant Affordable Living Community

Location: Ann Arbor, Michigan
Wage: $16.50 per hour
Schedule: 30 hours per week

We’re looking for a full-time Administrative Assistant to support our Property Manager at our Affordable Living community. In this role, you’ll be the first point of contact at the front desk, helping create a welcoming and professional environment for residents and visitors.

Why Samaritas?

Samaritas is a Michigan-based, faith-driven human services organization committed to empowering individuals and transforming communities. Our work is rooted in compassion, service, and meaningful impact.

Join us and be the rock. #BeTheRock

Key Responsibilities

• Answer phones and manage front desk operations
• Provide excellent customer service to residents and guests
• Handle general office and administrative tasks
• Prepare resident correspondence, monthly newsletters, and calendars
• Assist with leasing activities, including:
  • Responding to inquiries
  • Conducting apartment tours
  • Ensuring applications and paperwork are complete and accurate
• Effectively multitask in a fast-paced environment

Qualifications

• Strong organizational and multitasking skills
• Friendly, outgoing, and people-focused
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Strong communication and customer service skills
• Tax Credit and/or HUD experience is a plus (training provided if needed)

Duties and Responsibilities

• Perform a range of office and customer service functions in accordance with the Affordable Living property, the Affordable Living division and contractual requirements.
• Perform receptionist and clerical duties including but not limited to answering phones, sorting mail, faxing, scanning documents in computer, preparing resident correspondence, maintaining/inventorying supplies and making bank deposits.
• Assist with leasing functions including respond to inquiries, provide information, conduct apartment tours, assuring forms/applications are complete and accurate. Assist Property Manager with applicant background checks and welcoming residents to the community.
• Process HUD forms and rental payments utilizing program software; maintain appropriate records/files for resident leases and rent payments.
• Assist Manager in resolving resident concerns and complaints; maintain appropriate documentation and assure follow-up with resident.
• Maintain filing and organization relevant to office functions.
• Assist Manager in performing apartment inspections and move-ins.
• Manage calendars, schedule and coordinate meetings and appointments as necessary.
• Scan invoices and enter data into the voucher system for payment.
• Manage the property in the absence of the Property Manager for short periods of time.

Education, Training, and Licensure/Certification

• High school diploma or equivalent required; additional business courses preferred.
• Associates degree in business administration preferred.

Experience

• Minimum two years' experience in office administration, including record keeping, and bookkeeping.
• Prior experience in affordable housing practices is preferred.

Knowledge Skills and Abilities

• Ability to apply principles of common sense.
• Ability to read, speak and write the English language with proper use of grammar, diction and style.
• Excellent customer service skills with the ability to communicate courteously, professionally, effectively and tactfully.
• Ability to operate office equipment (copier, scanner, fax & phone system and computer). Strong working knowledge of Microsoft Office Word, PowerPoint, Outlook; basic working knowledge of Excel.
• Ability and willingness to work with families, elderly and/or those who are disabled.
• Basic math skills in addition, subtraction, multiplication, division and percentages.
• Strong organizational skills.
• Ability to maintain confidentiality with personnel and resident information.
• Ability to attain basic knowledge of HUD Multi-family handbook and Section 8 housing within one year of employment.

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