Assistant Community Manager

RELATED; Springfield (MA); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Medical, vision, dental options

401(k)

Mental health resources

Fertility benefits

Volunteer time off

Tuition & certification reimbursement

Job summary

Related Affordable in Springfield, MA is seeking an Assistant Community Manager to support daily operations of our affordable housing community. You will work with the Community Manager to ensure a welcoming environment for residents and handle administrative tasks, resident relations, and compliance with affordable housing regulations.

You will assist in leasing, payments, and reporting, coordinate with maintenance, and help organize resident appreciation events.

Qualifications

• 2+ years of property management experience, preferably in affordable housing.
• Familiarity with affordable housing programs and compliance requirements.
• Experience with property management software: RealPage, OneSite, JD Edwards.
• Excellent communication and interpersonal skills, with a commitment to exceptional customer service.
• Proactive, detail-oriented mindset with confidentiality and accountability.

Responsibilities

• Assist in leasing, marketing, resident recertifications and general admin duties.
• Handle accounts payable/receivable, rent collection, and delinquencies.
• Address resident concerns promptly and organize resident appreciation events.
• Ensure adherence to affordable housing program requirements and support audits.
• Collaborate with maintenance for timely property upkeep and safety.
• Prepare reports to monitor community performance and identify improvements.

Skills

Property management

Affordable housing knowledge

Communication

Problem solving

Accountability

Tools

RealPage

OneSite

JD Edwards

Job description

Responsibilities

Are you a dynamic and experienced property management professional looking for an opportunity to make a meaningful impact? Related Affordable is seeking a dedicated and detail-oriented Assistant Community Manager to support the daily operations of our affordable housing community.

In this role, you will collaborate closely with the Community Manager to maintain a well-functioning, welcoming environment for our residents. Your responsibilities will encompass administrative tasks, resident relations, and ensuring compliance with affordable housing regulations.

ESSENTIAL JOB FUNCTIONS

• Assist in managing leasing activities, marketing efforts, resident recertifications, and general administrative duties to ensure efficient community operations.
• Handle accounts payable and receivable, aid in rent collection, and assist in managing delinquencies to maintain the financial health of the community.
• Address resident concerns promptly and professionally, fostering a positive living environment. Assist in organizing resident appreciation and retention events to build a strong community spirit.
• Ensure adherence to affordable housing program requirements (e.g., HDC, HCR, HUD, LIHTC) by maintaining accurate records and supporting compliance audits.
• Collaborate with maintenance staff to ensure timely and high-quality property upkeep, contributing to a safe and pleasant living environment.
• Assist in preparing reports to monitor community performance and identify areas for improvement.

WHY YOU'LL LOVE IT HERE

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
• Mental health resources, such as counseling, are available to our team members.
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available.…and so much more!

ANTICIPATED SALARY RANGE

• $32 - $35.00 / hour
• Annual Performance Bonus
• This position is Non-Exempt, meaning eligible for overtime pay

Compensation for this position is dependent on a variety of factors, including individual qualifications and geographical location. The range provided is intended to offer a general guideline and may vary based on these factors.

Final compensation offers will be determined based on a comprehensive assessment of the candidate's background and the specific requirements of the role.

#LI-DNI

#RAJOBS

Qualifications

• Minimum of 2 years of property management experience, preferably in affordable housing.
• Familiarity with affordable housing programs (e.g., Project-Based Section 8, LIHTC) and compliance requirements.
• Experience with RealPage, OneSite, and JD Edwards (or similar property management software).
• Excellent communication and interpersonal skills, with a commitment to providing exceptional customer service.
• A proactive, problem-solving mindset with a passion for creating great living experiences.
• Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally.
• Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions.

Overview

Related Affordable spearheads Related's initiatives to preserve and enhance the nation's affordable housing supply. With over 50 years of experience in affordable housing acquisitions and development, Related Affordable is renowned nationally for its financing, preservation, and rehabilitation innovation. Presently, Related Affordable manages one of the largest affordable housing portfolios in the United States. Our team is committed to the principle that everyone deserves a quality home, and we tirelessly strive to fulfill this mission in communities nationwide. Visit our website for more information: Related Affordable Housing.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

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