Administrative Assistant, Access Team

HopeWest; Grand Junction (CO); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

PTO and medical leave accrual

Employer paid life insurance

EAP & Disability

403b retirement with 3% match

Discounts at Spoons Bistro & Bakery &/

HopeWest employee benefits

Job summary

HopeWest is seeking an Administrative Assistant for the Access Team in Grand Junction, CO. Schedule is Monday–Friday, 8:00am–5:00pm, with pay range $18.98–$21.00 hourly.

The role focuses on ensuring timely access to care, documenting referrals, verifying insurance, and coordinating prior authorization. Strong knowledge of EMR and medical workflows is preferred.

Qualifications

• Experience in general computer usage required.
• Strong organizational skills and attention to detail.
• Proficient in word processing and data entry.
• Good interpersonal skills for phone and in-person interactions.
• Working knowledge of the medical community and available resources.

Responsibilities

• Provide timely access to care and serve as informational resource for patients and families.
• Document referrals and verify insurance; communicate benefit coverage to patients and families.
• Obtain prior authorization and submit required clinical documentation.

Skills

General computer usage

Organizational skills

Word processing

Data entry

People skills

Knowledge of medical community

Resource knowledge for inquiries

Office closure/holidays rotation

Tools

EMR

Job description

Administrative Assistant, Access Team – Grand Junction | Monday–Friday, 8am-5pm Schedule

Schedule: Monday–Friday, 8:00am–5:00pm

Location: Grand Junction, Colorado

Pay Range: $18.98-$21.00 (Non-Exempt/Hourly)

Summary Of Job Responsibilities

The Access Assistant ensures that patients gain timely access to appropriate care while serving as an informational resource for patients and their families. This role is responsible for documentation of referrals, verifying insurance and communicating benefit coverage to potential patients and families for the services being provided, obtaining prior authorization and submitting the necessary clinical documentation to support the requested services.

Qualifications

• Previous administrative experience in healthcare preferred including use of EMR.
• Knowledge of Hospice and Palliative Care Program and the ability to communicate this information effectively.
• Valid Colorado driver’s license and unlimited access to reliable transportation maintained throughout employment.
• Adequate automobile insurance maintained throughout employment.

Competencies & Requirements

• Experience in general computer usage.
• Good organizational skills so all tasks are completed on time and accurately.
• Word processing and data entry knowledge skills.
• Good relational skills on a personal level and on the telephone.
• Working knowledge of the medical community.
• Working knowledge of available internal and external resources for persons calling for information.
• Ability to participate in office closure, and/or holidays rotation as needed.

Benefits

• Medical, Dental, and Vision insurance effective the first of the month following start date
• Colorado Family and Medical Leave Insurance (FAMLI) program
• Immediate accrual of PTO and medical leave
• Employer paid life insurance
• EAP & Disability
• Colorado Family and Medical Leave Insurance (FAMLI) program
• 403b Retirement plan with up to 3% employer match
• 15% discount at Spoons Bistro & Bakery, and Heirlooms locations

At HopeWest, we hold strong core values that are followed internally with staff as well as in the daily care of our patients & their loved ones. Employees of HopeWest are ambassadors that help continue our strong reputation in the communities we serve. If you want to feel honor and pride in the work that you do, while supporting a meaningful mission, come join our HopeWest Team!

Together, through creativity, volunteerism, and philanthropy we change the experiences of aging, illness, and grief – one family at a time.

HopeWest honors our service members and encourages veterans to apply.

This position will remain open until filled.