Administrative Assistant 4

Macomb-Community-College; Clinton Charter Township (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Macomb Community College is seeking an Office Assistant within the Office of Records and Registration to perform and coordinate duties that involve analyzing facts and making minor operational decisions with a degree of independence. You will handle enrollment verifications, process F1 documents, manage records, support front-line service, run select reports, and assist directors on special projects while staying highly organized.

This position is full-time and campus-based.

Qualifications

• Three years related experience. One year experience may be waived when applicant holds an Associate’s degree.

Responsibilities

• Compiling and maintaining reports and records of the activities relating to the Office of Records and Registration
• Providing front-line counter and telephone service (ACDline) to students, staff or the public
• Processing enrollment verifications
• Processing MTA applications
• Processing transfer credit
• Process grade change requests
• Process Student Update Forms
• Process information and/or transcript requests for the National Student Clearinghouse
• Process F1 student applications, issue I-20’s in the SEVIS system, maintain F1 visa student information and all other documentation needed for F1 students admitted to the college
• Verify and process graduation audits for each graduation cycle
• Print and mail diplomas
• Assist with all aspects of registration, including, but not limited to, credit and Workforce/Continuing Education programs
• Will be expected to learn and to run selected reports from Colleague and/or any other system used in the Office of Records & Registration
• Will be expected to learn and use all Microsoft Office 365 applications; respond as needed to all emails that are directed to the Office of Records and Registration ([e-mail]) concerning questions, resetting of student passwords or problem email addresses; expectation is that all emails will be processed and problems resolved within one business day of receipt of email; will work in coordination with staff at both campus
• Resolve student complaints where empowered to do so by supervisor
• Coordinate office activities, programs and/or project proposals
• Assist the Director and Managers on special projects when needed
• Make minor operating decisions based on knowledge of the College organization, policies and personnel
• Perform responsibilities with limited supervision and takes most assignments from departmental managers, the Director of Records & Registration, or Registrar/Director of Enrollment Services
• Due to the nature of the work, must be highly organized
• Serve on committees as assigned

Job description

Performs and coordinates various duties that require analyzing facts and making minor operational decisions on a wide range of existing standards, processes and procedures with a certain degree of independence within the Office of Records and Registration. Performs administrative activities related to office procedures, including:

• compiling and maintaining reports and records of the activities relating to the Office of Records and Registration


• providing front-line counter and telephone service (ACDline) to students, staff or the public


• composing correspondence


• scanning correspondence and business documentation ensuring that materials are scanned to the proper folders within the Image Now system; expectation is that all materials are scanned within three business days of receipt


• operating standard office machines, technology products and other applications used in the office


• Process enrollment verifications


• ProcessMTAapplications


• Process transfer credit


• Process grade change requests


• Process Student Update Forms


• Process information and/or transcript requests for the National Student Clearinghouse


• Process F1 student applications, issue I-20’s in the SEVIS system, maintain F1 visa student information and all other documentation needed for F1 students admitted to the college


• Verify and process graduation audits for each graduation cycle


• Print and mail diplomas


• Assist with all aspects of registration, including, but not limited to, credit and Workforce/Continuing Education programs


• Will be expected to learn and to run selected reports from Colleague and/or any other system used in the Office of Records & Registration


• Will be expected to learn and use all Microsoft Office 365 applications; respond as needed to all emails that are directed to the Office of Records and Registration ([e-mail]) concerning questions, resetting of student passwords or problem email addresses; expectation is that all emails will be processed and problems resolved within one business day of receipt of email; will work in coordination with staff at both campus


• Resolve student complaints where empowered to do so by supervisor


• Coordinate office activities, programs and/or project proposals


• Assist the Director and Managers on special projects when needed


• Make minor operating decisions based on knowledge of the College organization, policies and personnel


• Perform responsibilities with limited supervision and takes most assignments from departmental managers, the Director of Records & Registration, or Registrar/Director of Enrollment Services


• Due to the nature of the work, must be highly organized


• Serve on committees as assigned

ASP Assessment Test. Three years related experience. One year experience may be waived when applicant holds an Associate’s degree.