Assistant Registrar for Student Records and Success Operations

Henry Ford College (MI); Traverse City (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Henry Ford College invites applications for an Assistant Registrar for Student Records and Success Operations. Reporting to the Registrar, this role leads operational processing of academic records, supports progression, graduation, and compliance, and coordinates staff workflows across departments.

The position emphasizes student-centered service and data integrity within Colleague and Coursedog systems. The successful candidate will drive continuous improvement, training, and cross-department

Qualifications

• Bachelor’s degree from a regionally accredited institution.
• Five (5) years of progressively responsible experience in registration, academic records, or higher education student services operations.
• Experience coordinating operational workflows or staff assignments in a service environment.
• Thorough knowledge of FERPA and academic policy compliance.
• Ability to interpret academic regulations and apply them to student cases.
• Strong written and verbal communication skills.
• Ability to collaborate across academic and administrative departments.
• Ability to manage cyclical deadlines in a high-volume service environment.
• Ability to maintain confidentiality and handle sensitive student information.

Responsibilities

• Oversees daily academic records processing and operational workflows within the Registrar’s Office.
• Coordinates academic standing processes including probation, dismissal, and academic eligibility determinations.
• Manages data integration between Colleague and Coursedog to support scheduling and records processes.
• Manages graduation certification and commencement coordination.
• Interprets and applies academic policies and regulations to student cases and appeals.
• Serves as the primary operational liaison between the Registrar’s Office and academic departments.
• Provides guidance and training to staff regarding procedures, regulations, and service standards.
• Monitors service delivery to ensure timely and accurate records administration.
• Supports dual enrollment and external partner records coordination.
• Assists in development and documentation of policies and operational procedures.
• Participates in assessment and continuous improvement initiatives.
• Coordinates operational communications to students and campus partners.

Skills

Student records management

Regulatory compliance

Communication

Staff coordination

Data privacy

Problem solving

Education

Bachelor’s degree from a regionally accredited institution

Tools

Colleague

Coursedog

Job description

Henry Ford College presents an opportunity for an Assistant Registrar for Student Records and Success Operations.

Reporting to the Registrar, this position provides operational leadership for academic records processing, student academic standing workflows, and Registrar service delivery functions. The role ensures accurate, timely, and student-centered records administration across the student lifecycle, including academic progression, graduation, and institutional compliance processes. Working collaboratively with academic and student services departments, the Assistant Registrar supports enrollment management, student persistence, and policy implementation through effective operational practices. This position serves as a functional lead responsible for coordinating staff workflows, interpreting academic regulations, and advancing continuous service improvement.

Hours: This position operates on a modified weekly schedule designed to support extended student service hours. Regular scheduled hours are Tuesday through Wednesday and Friday, 8:00 a.m. to 4:30 p.m., with extended service hours on Mondays and Thursdays from 10:00 a.m. to 6:30 p.m. Coverage of late service hours is shared between the Assistant Registrars, with each position assigned one evening schedule per week. All Registrar department team members are required to work the Commencement ceremonies each year.

Any Education, experience, and training that demonstrates proficiency and the ability to perform the essential duties will be evaluated for equivalency to the education, competencies, and experience qualifications listed below.

• Bachelor’s degree from a regionally accredited institution
• Minimum of five (5) years of progressively responsible experience in registration, academic records, or higher education student services operations
• Experience coordinating operational workflows or staff assignments in a service environment
• Thorough and applied knowledge of FERPA and academic policy compliance
• Ability to interpret academic regulations and apply them to student cases
• Strong written and verbal communication skills
• Ability to collaborate effectively across academic and administrative departments
• Ability to manage cyclical deadlines in a high-volume service environment
• Ability to maintain confidentiality and handle sensitive student information

Position-Specific Core Competencies

• Customer Focus - Demonstrates ability and concern for delivering exceptional service to internal and external customers. Establishes and maintains effective relationships.
• Communication - Ability to carry out verbal and written directions and to effectively communicate to HFC stakeholders. Understanding and adherence to HFC policies and procedures.
• Collaboration - Creates a positive, team-oriented environment by working with colleagues (internal and external) and promoting a culture of collaboration and shared purpose. Demonstrates strong communication and interpersonal skills to work with diverse groups, helping to ensure clear, respectful, and effective interactions across the college community.
• Accountability - Holds self and others accountable for measurable, high-quality, timely, and cost- effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Attention to Detail - Thoroughness in accomplishing a task through concern for all areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

The most successful candidate will have a career that might include the following

• Experience supervising or coordinating registration or records processing workflows
• Experience supporting academic standing or graduation processes
• Experience training staff on policy and procedures
• Experience supporting appeals or exception-based processes
• Experience working with student information systems in a college or university environment

Additional Unique Competencies

• Public Service Motivation – Shows a commitment to serve the public. Ensures that actions meet public needs; aligns organizational objectives and practices with public interests.
• Respect – Demonstrates collaboration and teamwork; values diversity and inclusiveness; practices transparency; shows compassion and empathy; and remains engaged and committed to shared goals.
• Passion – Displays enthusiasm for teaching and learning; seeks diverse perspectives and ideas; creates a student-centered environment; and pursues excellence in all that we do.
• Ingenuity – Is agile, flexible, and responsive; pursues discovery and innovation; uses data and evidence to guide decisions; and continuously reimagines the future.
• Integrity – Upholds high ethical standards; maintains trust; and recognizes the impact of one’s actions on the institution and community.

• Oversees daily academic records processing and operational workflows within the Registrar’s Office
• Coordinates academic standing processes including probation, dismissal, and academic eligibility determinations
• Manages and oversees operational processing and data integration between the College’s student information system (Colleague) and curriculum/course scheduling management platform (Coursedog) to support accurate course scheduling, registration, and academic records processes.
• Manages graduation certification and commencement coordination
• Interprets and applies academic policies and regulations to student cases and appeals
• Serves as the primary operational liaison between the Registrar’s Office and academic departments
• Provides guidance and training to staff regarding procedures, regulations, and service standards
• Monitors service delivery to ensure timely and accurate records administration
• Supports dual enrollment and external partner records coordination
• Assists in development and documentation of policies and operational procedures
• Participates in assessment and continuous improvement initiatives
• Coordinates operational communications to students and campus partners
• Performs other related duties as assigned, qualified or trained to perform.

While we have?attempted?to capture the core functional responsibilities in the role, the statements contained in this job announcement reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically?required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Therefore, performing?additional?job-related duties not listed above may be?required?as assigned.

??PHYSICAL DEMANDS

• Physical Demands
• Not Applicable
• Occasionally: <33%/day
• Frequently:
• 34-66%/day
• Constantly: >66%/day
• Sitting
• ?X
• Standing
• X
• Pushing
• X
• Pulling
• X
• Climbing
• X
• Reaching
• X
• Walking
• X
• Lifting <10 lbs.
• X
• Lifting 10 lbs. to 20 lbs.
• X
• Lifting 20 lbs. to 50 lbs.
• X
• Lifting >50 lbs.
• X