Administrative Assistant 1 - Office of Financial Aid

Indiana University of Pennsylvania; Indiana (PA); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Indiana University of Pennsylvania seeks an Administrative Assistant I to provide administrative and operational support to the Financial Aid Office. The role involves coordinating student staff, handling inquiries, and processing documents for aid programs.

Responsibilities include monitoring the office budget and communications, updating the Financial Aid website, and ensuring timely processing of awards and forms in Campus Logic.

Qualifications

• Candidates must communicate effectively and perform well in interviews.
• Cross-cultural communication skills to work with diverse groups.

Responsabilités

• Coordinate hiring, training, and supervision of student employees.
• Staff the financial aid service counter and respond to inquiries.
• Review and process correspondence and documents in Campus Logic.
• Monitor emails and phone inquiries about financial aid programs.

Formation

Bachelor's degree or equivalent

Description du poste

Position Summary & Description

THIS POSITION IS POSTED IN ACCORDANCE WITH THE AFSCME COLLECTIVE BARGAINING UNIT

SUMMARY:

The Administrative Assistant 1 provides administrative andoperational support to the Financial Aid Office.

Review the PA Specifications for this Job Title.

The above duties are normal for this position. The omission ofspecific statements of duties does not exclude them from theclassification if the work is similar, related, or a logicalassignment for this classification. Other duties may be requiredand assigned.

ESSENTIAL DUTIES:

• Coordinate the hiring, training, and supervision of studentemployees within the Financial Aid Office.
• Staff the Financial Aid Service counter.
• Monitor the [e-mail] emailaccount, including responding to and forwarding messages, asappropriate.
• Respond to incoming phone inquiries from students, parents, anduniversity employees, providing accurate and timely informationregarding financial aid programs, processes, and requirements.
• Proof and upload weekly award letters, Satisfactory AcademicProgress (SAP) appeal forms, scholarship appeals, and otherdocuments to Student Forms via Campus Logic.
• Run and review weekly reports to identify C-Flags and AggregateLoan Maximum alerts.
• Monitor and manage the Financial Aid suspense file, ensuringoutstanding items are reviewed and resolved in a timelymanner.
• Review and process University refund advance requests.
• Order office supplies, equipment, and other necessary itemsthrough SourcePoint.
• Oversee purchasing card transactions and all associatedprocesses and required documentation.
• Prepare and process landlord letters for students asrequested.
• Submit and coordinate office maintenance requests asneeded.
• Oversee and monitor the Financial Aid Office budget, includingtracking expenditures and available funds.
• Maintain and update the Financial Aid website to ensureinformation is accurate and current.
• Review, monitor, and update student waivers, ensuring financialaid and student billing records are accurately aligned.
• Process requests for cost and financial aid information relatedto Office of Vocational Rehabilitation (OVR) and outsidescholarships.
• Review and process Will Not Attend and Will Not Returnnotifications and make necessary financial aid awardadjustments.
• Assist directors with data entry and other projects asassigned.

WORK SCHEDULE:

Monday through Friday 8:00 AM to 4:30PM

Position Qualifications

MINIMUM EDUCATION AND TRAINING:

• Graduation from an accredited four-year college or university.

or

• An equivalent combination of education, training, and relevantwork experience.

REQUIRED SKILLS AND KNOWLEDGE:

• Candidates must communicate effectively and perform well in theinterview(s).
• Candidates must have communication skills and cross-culturalabilities to maximize their effectiveness with diverse groups ofstudents, colleagues, and community members.

The salary for this position is determined by the AFSCME CollectiveBargaining Agreement.