Eligibility Technician 1

Health; Wasilla (AK); Presencial; USD 42 000 - 52 000; Tempo integral

Resumo da oferta

Alaska Department of Health in Wasilla, AK is recruiting an entry-level Eligibility Technician 1 for the Division of Public Assistance. You will process applications and determine eligibility by applying policies, regulations, and procedures as the first point of contact across multiple access points.

The role emphasizes attention to detail, customer service, and following complex rules to help Alaskans in need while supporting a statewide team with opportunities for growth.

Qualificações

• Experience applying statutes, regulations, program requirements, or similar criteria to process, review, and evaluate documents.
• Experience with explaining policies, procedures, services, or requirements to people; provide instruction or training.
• Ability to follow policies, regulations, and processes to determine eligibility and provide guidance.
• Substitution: Post-secondary education may substitute for the required experience.

Responsabilidades

• Handle case management and workflow with defined policies and procedures.
• Serve as the first point of contact for clients across all access points (Virtual Contact Center, lobby, non-lobby).
• Perform entry-level, technical eligibility determinations with attention to detail.

Conhecimentos

Attention to Detail

Interpersonal Skills

Computer Skills

Customer Service

Self-Management

Descrição da oferta de emprego

Job Description

Welcome to the Department of Health!

We’d be delighted to have you join our team.

This position is open to Alaskan Residents only.

Please check out the

residency definition

to determine if you qualify.

Do you enjoy taking on challenges with rewards?

If yes, we would like to invite you to join one of our dynamic teams at the Division of Public Assistance.

Working with us offers a unique and ever-changing experience that is both challenging and rewarding.

Our goal is to develop a more modern, adaptable system that better serves Alaskans.

Come and be a part of the solution!

What you will be doing:

In this entry-level role, you will handle case management and workflow characterized by limited interpretation and application of policies and procedures. As the first point of contact for clients across all access points (e.g., Virtual Contact Center, lobby, and non-lobby), you will perform entry-level, technical eligibility determination work that requires applying attention to detail, following policies, regulations, and processes to ensure Alaskans in need receive timely determinations of benefits, correct information, and guidance to resources.

Our organization, mission, and culture:

The Division of Public Assistance is committed to promoting self-sufficiency and providing basic living expenses to Alaskans in need. At the Division of Public Assistance, we work for the common good of, and earn the respect of, the clients, families, and communities we serve.

We honor cultural, geographic, and economic diversity and seek community involvement in our decisions and service delivery.

The benefits of joining our team:

The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to support your future career goals. We believe you can work your way through the ranks and into the Policy, Administrative, and/or Leadership teams within our agency.

We provide a competitive benefits package, flexible work schedules, and job stability!

The working environment you can expect:

This position joins a statewide eligibility workflow team in local Public Assistance offices across the state. The work location is 855 W Commercial Drive, Wasilla, Alaska.

Who we are looking for:

The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

Attention to Detail:

Is thorough when performing work and conscientious about attending to detail.

Interpersonal Skills:

Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Computer Skills:

Uses computers, software applications, databases, and automated systems to accomplish work.

Customer Service:

Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Self-Management:

Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

To view the general description and example of duties for this job class, please go to the following link and search for

Eligibility Technician 1

:

https://www.governmentjobs.com/careers/Alaska/

classspecs

Minimum Qualifications

One year of experience that included:

applying statutes, regulations, program requirements, or similar criteria or guidelines in order to process, review, and evaluate such documents as applications for employment, programs or services, loans, licenses, and/or permits; documents associated with insurance or employment benefit enrollment or claims, investigations or collections; and/or tax processing, investment, real estate transactions, or similar work.

AND/OR

Experience that included extensive person-to-person contact performing such work as explaining policies, procedures, services, or requirements; eliciting or exchanging information as related to requirements or procedures; providing formal or informal instruction or training to people; and/or interviewing or counseling individuals, or performing similar work.

Substitution:

Post-secondary education may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).

CLASSIFICATION

This position is currently under review as part of the Public Assistance Field Services Study; therefore, the title and/or pay range currently assigned may be subject to change upon implementation of this class study.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application If you have not obtained a degree, please indicate the number of units completed Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts) Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.

It is your responsibility to provide such evidence when applying.

The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.

WORK EXPERIENCE

When using work experience not documented in your application, please provide the employer's name, job title, employment dates, and whether you worked full-time or part-time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met. Work