Administrative Assistant

Express Employment Professionals - Cincinnati East; Worcester (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking an Administrative Assistant to act as the face of the organization, manage front desk operations, and deliver exceptional customer service to visitors and callers.

You will provide key administrative support to ensure smooth functioning of the Administration and Operations department, coordinating supplies, calendars, mail, and basic office equipment while maintaining confidentiality and upholding RCAP’s values.

Qualifications

• Minimum 2+ years in administration, front desk, receptionist, or customer service roles.
• Ability to multitask, prioritize, and stay organized in a fast-paced, client-facing environment.
• Experience operating multi-line phone systems and managing high call volumes.
• Strong clerical and administrative skills (data entry, record-keeping, document management).
• Proficiency in Microsoft Office (Word, Excel, Outlook) and administrative software.
• Strong analytical, troubleshooting, organizational, and problem-solving skills.

Responsibilities

• Coordinate office supply requests and track inventory via spreadsheets.
• Work with Finance on purchase orders for supplies and equipment.
• Manage supplies stocking throughout the office and distribute basic office supplies on multiple floors.
• Assist with assembling basic office equipment following quality control standards.
• Support the Front Desk team, including setting up new employees (workstations, supplies).
• Assist walk-in clients using available language access resources.
• Manage appointment scheduling and calendars for conference rooms and shared spaces.
• Handle all incoming and outgoing mail distribution.
• Organize and maintain electronic and physical filing systems for front desk records.
• Support internal events (holiday parties, meetings, organizational functions).
• Backup the front desk as needed.
• Assist program staff and management with special projects or administrative tasks.
• Maintain confidentiality of client files and records.

Skills

Multitasking

Organization

Communication

Customer service

Data entry

Record-keeping

Tools

Microsoft Office

Administrative software

Multi-line phone systems

Job description

The Administrative Assistant serves as the face of the organization, managing all front desk operations while upholding established protocols and delivering exceptional customer service. This position provides key administrative support to ensure the smooth and efficient functioning of the Administration and Operations department.

Key Responsibilities

• Coordinate office supply requests and track inventory via spreadsheets.

• Work with Finance on purchase orders for supplies and equipment.

• Manage supplies stocking throughout the office and distribute Kafe and office supplies on both floors.

• Assist with assembling basic office equipment following quality control standards.

• Support the Front Desk team, including setting up new employees (workstations, supplies).

• Assist walk-in clients using RCAP’s Language Access Plan (LAP) service.

• Manage appointment scheduling and maintain calendars for conference rooms and shared spaces.

• Handle all incoming and outgoing mail distribution.

• Organize and maintain electronic and physical filing systems for front desk records.

• Support internal events (holiday parties, meetings, organizational functions).

• Backup the front desk as needed.

• Assist program staff and management with special projects or administrative tasks.

• Maintain confidentiality of client files and records.

• Lead with RCAP’s values: Integrity, Empathy, Empowerment, Pride, and Passion.

• Perform other duties as assigned

Experience Requirements

• Minimum2+ yearsin administration, front desk, receptionist, or customer service roles.

• Ability to multitask, prioritize, and stay organized in a fast-paced, client-facing environment.

• Experience operating multi-line phone systems and managing high call volumes.

• Strong clerical and administrative skills (data entry, record-keeping, document management).

• Proficiency in Microsoft Office (Word, Excel, Outlook) and administrative software.

• Strong analytical, troubleshooting, organizational, and problem-solving skills