Administrative Assistant

Colonial Behavioral Health; Williamsburg (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Virginia Retirement System

Health, Dental, Vision & LifeInsurance

Health Savings Account/Flexible Saving

Job summary

Colonial Behavioral Health in Virginia is seeking a detail-oriented Administrative Support specialist to assist the Program Support Department with clerical, administrative, and technical tasks in daily operations.

Responsibilities include answering calls, managing the electronic medical/health records, scheduling appointments, handling releases of information, and greeting clients. The role requires HIPAA knowledge, confidentiality, and at least one year of health-administration experience.

Qualifications

• High school diploma or equivalent required.
• At least one year of medical/behavioral health administrative support experience.
• HIPAA knowledge and ability to maintain confidentiality.
• Detail-oriented with strong organizational skills.
• Ability to prioritize tasks and take initiative.
• Excellent communication and customer service skills.

Responsibilities

• Answers incoming calls, responds to inquiries, and ensures callers are transferred appropriately.
• Opens and closes encounters in the EMR/EHR.
• Scans and attaches information into the electronic health record.
• Processes releases of information as instructed by clinical staff.
• Serves as receptionist, greets clients and visitors and monitors the waiting area.
• If applicable, schedules appointments and maintains appointment calendars for clinical staff in the EMR/EHR.
• Other duties as assigned.

Skills

Task prioritization

Confidentiality

Interpersonal skills

Office software proficiency

HIPAA knowledge

Medical transcription

High school diploma

Administrative support experience

Education

High school diploma or equivalent

Tools

EMR/EHR software

Job description

At Colonial Behavioral Health, we are committed to helping individuals and families build healthier, more fulfilling lives. We provide vital services and support to individuals experiencing mental health, substance use disorders, and developmental disabilities. Our services reach the communities of James City County, York County, the City of Williamsburg, and the City of Poquoson.

We are currently seeking a detail-oriented, organized, and motivated Administrative Support professional to join our Program Support Department. In this role, you will play an important part in supporting daily operations by providing essential clerical, administrative, and technical assistance to your assigned program units.

• Answers incoming calls, responds to inquiries, and ensures callers are transferred appropriately
• Opens and closes encounters in the electronic medical record.
• Scans and attaches information into the electronic health record.
• Processes releases of information as instructed by clinical staff.
• Serves as receptionist, greets clients and visitors and monitors the waiting area.
• If applicable, schedules appointments and maintains appointment calendars for clinical staff in the electronic medical record.
• Other duties as assigned

The position offers two schedule options: 8:00 a.m. - 5:00 p.m. or 11:00 a.m. - 8:00 p.m.

This position requires flexibility to work days, evenings, nights, weekends, and holidays based on program and community needs.

Skills and Qualifications

• Must have the ability to prioritize tasks and take initiative.
• Must be able to maintain a high level of confidentiality.
• Possess the ability to interact with clients, coworkers, and the public in a pleasant, tactful and courteous manner.
• Knowledge of appropriate office practices and other computer experience required.
• Knowledge of HIPAA regulations
• Medical transcription experience is preferred.
• High school diploma or equivalent required.
• At least one year of medical/behavioral health administrative support experiencerequired.

Our compensation package includes:

• Competitive compensation
• Virginia Retirement System
• Health, Dental, Vision, & Life Insurance
• Health Savings Account/Flexible Spending Accounts
• Public Student Loan Forgiveness (PSLF) employer

Colonial Behavioral Health is an Equal Employment Opportunity Employer.