Administrative Assistant

Paycom - ATS; Tampa (FL); On-site; USD 21,000 - 30,000; Part time

Job summary

Pasadena Villa Outpatient – Tampa is seeking an Administrative Assistant for our evening IOP program. This part-time role (Mon, Wed, Fri 4:30pm–8:30pm) supports the Executive Director and Office Coordinator with day-to-day operations of a specialized behavioral healthcare practice.

The role includes client relationship management, payment collections, medical records management, intake processing, and QA, with backup support for admissions and ongoing trainings as needed.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in social work or related field preferred.
• Experience in behavioral health setting desirable.
• Knowledge of HIPAA guidelines.

Responsibilities

• Greet clients and visitors in a warm, welcoming manner at front desk.
• Collect payments and complete required documentation.
• Manage medical records and coordinate intake for new clients.
• Maintain client relationship management software and HIPAA compliant workflows.
• Support Admissions Coordinator and Executive Director with daily operations.

Job description

Why You Will Love Working With Us!At Pasadena Villa Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions.Our team’s foundation is client centered care and clinical excellence through our 5-star service commitment – Respect, Accountability, Integrity, Flexibility, and Collaboration. We are committed to our team and our team is committed to our clients!Located on West Cypress St, in the Westshore Business District, with easy access to the Tampa airport other parts of Tampa Bay and surrounding areas, Pasadena Villa Outpatient – Tampa specializes in treating adults, 18 years and older, who struggle with various mental illnesses, including but not limited to, depression, anxiety, bipolar disorder, and psychotic disorders.Pasadena Villa Outpatient is a leading provider of mental health treatment services across the region. With 24 Outpatient locations across eight states, we are on a mission to improve mental wellness in the communities we serve. We are a part of Odyssey Behavioral Healthcare Network which offers a continuum of care within our Psychiatric Network, Eating Disorder Network, including inpatient, intensive residential, partial hospitalization, and intensive outpatient services nationwide.Join our team! Be part of our amazing vision of changing lives empowering each client’s inherent strengths making a difference in countless lives, while being part of a larger nationwide network that is growing each day!We're seeking an Administrative Assistant to support our evening IOP Program. This is a part-time, evening position on Monday, Wednesday and Friday from 4:30pm-8:30pm. The Administrative Assistant assists the Executive Director and Office Coordinator with day-to-day operations of a specialized Intensive Outpatient and Partial Hospitalization behavioral healthcare practice. The Administrative Assistant is primarily responsible for client relationship management, client payment collections, medical records management and quality assurance, facility management, admission and intake and other daily tasks.Relationships and ContactsWithin the organization: Initiates and maintains frequent and close working relationships with local and regional team members throughout the organization.Outside the organization: Initiates and maintains strong professional relationships with clients, families, clinical providers, referral partners and vendors, as needed.Position ResponsibilitiesEssential ResponsibilitiesWorks closely with designated Office Coordinator to ensure all local business office activity adheres to current policy and protocol.Greets clients and visitors in a warm and welcoming manner.Performs basic administrative front desk functions.Collects payments and completes required documentation, as needed.Communicates with leadership team members and/or others regarding day-to-day situations requiring management involvement.Conducts all medical records activities of the outpatient center in a manner consistent with both clinical needs and other documentation requirements.Conducts intakes for the purpose of opening client’s medical record and provides new client orientation.Tracks and maintains a variety of reports in a timely, highly accurate manner.Responsible for tasks associated with maintaining phone system and IT equipment utilizing help desk staff.Additional ResponsibilitiesServes as backup to the Admissions Coordinator for inquiries directed to the facility.Communicates new admissions information with team members, as needed.Attends and participates in trainings and scheduled meetings, as needed.Performs other duties as assigned.ISJP123Experience and EducationPosition requires a high school diploma or equivalent, bachelor’s degree in social work or a related field preferred and a minimum of two years of administrative experience in a behavioral health setting such as a hospital, outpatient clinic, or related service provider. Experience working with physicians and therapists is desirable. Must have knowledge of behavioral health terminology.Physical RequirementsWhile performing the duties of this job, the employee will be required to communicate with peers/general public, clients and/or vendorsJob performance will require the ability to move throughout the building as well as sit or remain stationary for extended periods of timeWhile performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl, taste, or smell.Ability to move 25 poundsSkill CompetenciesDemonstrates knowledge and adherence to HIPAA guidelines related to security and documentation.Demonstrates a high level of customer service orientation.Demonstrates a high level of attention to detail and accuracy.Demonstrates the ability to navigate client relationship management software.Demonstrates comfort with computer software applications including Outlook, Word, and use of standard office equipment.Performs duties independently, responsibly and with a high level of integrity.Demonstrates alignment with company core values and treatment philosophy.Pasadena Villa reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.