Virtual IOP Case Manager

Paycom - ATS; Cary (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

100% Company Paid EAP

Critical Illness (with health plan)

Company Paid Life & ADD

401K with Company Match

Company Sponsored HSA / FSA / DSA

Job summary

Pasadena Villa Outpatient in Cary, NC seeks a dedicated Case Manager to join a collaborative care team of therapists, psychiatrists, and support staff. You will support client care throughout treatment, assist with admissions, and provide administrative and scheduling support.

The role emphasizes delivering outstanding customer service, timely follow-up, and coordination with clinical partners to ensure access to resources. A bachelor's degree and 2+ years in behavioral health are preferred.

Qualifications

• Bachelor's degree preferred; minimum 2 years in behavioral healthcare.
• Strong ethics, integrity and professional conduct in clinical settings.
• Ability to work collaboratively with therapists, physicians and support staff.

Responsibilities

• Supports the admissions process and client orientation.
• Provides high level of customer service to clients, families, and clinical partners.
• Coordinates communication with clinical partners for admissions and ongoing client care.
• Gathers and tracks feedback from clients via surveys and reviews.
• Executes group facilitation and discharge planning as directed.

Skills

Ethics and Values

Clinical Knowledge

Cultural Competence

Screening and Assessment

Care Planning and Intervention

Advocacy

Interdisciplinary Collaboration

Education

Bachelor's degree

Job description

Why You Will Love Working With Us!At Pasadena Villa Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions. Pasadena Villa Outpatient is a leading provider of mental health treatment services across the region. We are a part of Odyssey Behavioral Healthcare Network which offers a continuum of care within our Psychiatric Network, Eating Disorder Network, including inpatient, intensive residential, partial hospitalization, and intensive outpatient services nationwide.Our team’s foundation is client centered care and clinical excellence through our 5-star service commitment – Respect, Accountability, Integrity, Flexibility, Collaboration, and Service. We are committed to our team and our team is committed to our clients!Join our team! Be part of our amazing vision of changing lives empowering each client’s inherent strengths making a difference in countless lives, while being part of a larger nationwide network that is growing each day!What we offerCollaborative environment dedicated to clinical excellenceMultiple Career Development PathwaysCompany Supported Continuing Education & CertificationMultiple Health Plan Design Options AvailableFlexible Dental & Vision Plan Options100% Company Paid EAP Emotional Well-Being Support100% Company Paid Critical Illness (with health enrollment plan)100% Company Paid Life & ADD401K with Company MatchCompany-Sponsored HSA, FSA, & DSA Tax Savings AccountsGenerous Team Member Referral ProgramParental LeavePosition SummaryThe Case Manager is a core member of the collaborative care team that includes therapists, psychiatrists, and ancillary support staff. The Case Manager's overall responsibility is to support client care.Relationships and ContactsWithin the organization: Maintains frequent and close working relationships with the Lead Therapist, Business Development team members, Admissions team members, Nursing leadership, milieu leadership, and all clinical team members.Outside the organization: Initiates and maintains strong professional relationships with clients and families, clinical providers, referral partners and vendors, as needed.Position ResponsibilitiesEssential ResponsibilitiesSupports the needs of clients throughout the treatment process, to include administrative support.Supports the admissions process, to include client orientation.Supports business office functions related to payment collections and records maintenance.Greets clients at the beginning of the day, running morning intentions group with clients.Provides a high level of customer service to clients, families, and clinical partners throughout the treatment process.Follows up with all clients after leaving treatment on a regular basis, ensuring access to needed resources are offered.Manages issues related to FMLA, EAP, Disability, Legal, Financial, Personal Therapy, etc.Coordinates communication with clinical partners in facilitation of admissions process and ongoing client care.Provides group facilitation, as needed, and directed by clinical leadership.Supports clinical team with group/schedule coordination, discharge planning, and records maintenance.Supports client communication and feedback initiatives, to include satisfaction surveys and Google Reviews.Helps schedule medical and provider appointments while in treatment.Supports and participates in interdisciplinary meetings.Coordinates support groups as needed.Additional ResponsibilitiesFunctions within the guidelines of the Company’s Code of Ethics and in accordance with corporate compliance.Conducts chart audits following program policy timelines, as requested.Consistently arrives to work on time, rarely missing scheduled shifts, and promptly notifies supervisor when absent.Demonstrates an ability to adapt to changes in function, management styles, and routines.Reads, understands, adheres to, and models all company policy statements on ethics, conduct, and conflict of interests.Adheres to policies, procedures, rules, and regulations, implementing regularly.Maintains positive attitude and acts as a team player with others on the treatment team.Attends and completes all training within assigned time frames as required.Performs other duties as assigned.Minimum RequirementsEducation and ExperienceBachelors degree is preferred. Position prefers a minimum of 2 years of experience in a behavioral healthcare setting.Physical RequirementsWhile performing the duties of this job, the employee will be required to communicate with peers, clients and/or vendors.May sit or remain stationary for periods of time.While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl, taste, or smell.Ability to move twenty-five pounds.Additional RequirementsClearance of criminal background and any other mandatory state/federal requirements.Skill CompetenciesEthics and Values – demonstrates adherence to and promotes the ethics and values outlined in the company and accrediting/licensing bodies Code of Ethics and Corporate Compliance. Consistently upholds and models a high level of Integrity in clinical services and team member interactions.Clinical Knowledge – demonstrates working knowledge of current theory and evidence-based practice. Proactively seeks supervision, consultation and continuing professional development to ensure knowledge and skills are maintained relative to position and clinical program delivery.Cultural Competence – demonstrates the ability to provide client-centered, culturally competent care, recognizes, and affirms cultural and linguistic diversity through therapeutic alliances and ongoing professional development.Screening and Assessment – demonstrates a high level of clinical skill in assessing the clinical needs of clients, determining appropriate interventions, and conducting individual and group therapy sessions in accordance with client needs.Care Planning and Intervention – demonstrates the ability to develop and implement evidence-informed care plans that promote clinical excellence throughout the client-centered continuum of care. Care plans outline necessary steps, identified collaboratively with the care team, to achieve objectives identified in the biopsychosocial assessment. Leverages evidence-informed, clinically excellent treatment interventions.Advocacy – Demonstrates the ability to appropriately advocate for the needs and interest of clients and families; promotes clinical excellence through quality improvement initiatives, improved outcomes, access to care, and service delivery.Interdisciplinary and Interorganizational Collaboration – demonstrate the ability to promote cross functional collaboration among team members and referral partners to support and enhance clinical service delivery and support.Odyssey Behavioral Healthcare provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Odyssey Behavioral Healthcare reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”