Administrative Assistant

Cogswell Sprinkler Co.; Springfield (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Long-term career relationships

Strong culture

APi Group backing

Job summary

A family-operated electronics and security company in Springfield is seeking an Administrative Assistant with Collections experience to support daily operations. The ideal candidate will have strong administrative and communication skills, managing accounts receivable and customer relations. Responsibilities include answering phones, maintaining filing systems, and processing payments. This position offers competitive compensation and a comprehensive benefits package that ensures employee well-being. Join a team that values collaboration and long-term career development.

Qualifications

• 2+ years of experience in an administrative role with collections responsibilities.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Provide general administrative support, including answering phones and managing emails.
• Contact customers regarding past-due accounts in a professional manner.
• Process payments and update customer account records accurately.
• Assist management and staff with special projects as needed.
• Contact customers regarding past-due accounts in a professional manner.
• Monitor aging reports and follow up on balances.

Skills

Administrative skills

Communication skills

Organization

Time management

Confidentiality

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

Microsoft Office (Word, Excel, Outlook)

Excel

Outlook

Job description

Since 1957, the Porfilio family has provided electronic and communications systems for hospitals, schools, factories, small businesses, and offices. In the 1970s, Eastern Electronics & Security expanded into residential and commercial alarm and security systems. Today, we’re a full-service, family-operated electronics and security company offering custom-designed solutions to protect what matters most. You’ll work with the same dedicated contact each time, and we install quality products from trusted manufacturers for lasting performance.

Due to continued growth, we are seeking a detail-oriented and organized Administrative Assistant with Collections experience to support daily office operations and assist with accounts receivable and collection activities. The ideal candidate will have strong administrative skills, experience communicating with customers regarding outstanding balances, and the ability to maintain accurate financial and client records.

Key Responsibilities:

• Administrative Support: Provide general administrative support, including answering phones, managing emails, scheduling appointments, and filing.
• Prepare correspondence, reports, and documents using Microsoft Office or similar software.
• Maintain organized electronic and physical filing systems.
• Assist management and staff with special projects as needed.

Key Responsibilities - Collections & Accounts Receivable

• Contact customers via phone, email, and written correspondence regarding past-due accounts in a professional and courteous manner.
• Monitor aging reports and follow up on outstanding balances.
• Process payments, post transactions, and update customer account records accurately.
• Resolve billing discrepancies and work with internal departments to address account issues.
• Maintain detailed notes and documentation of collection activities.
• Ensure compliance with company policies and applicable collection laws and regulations.

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• 2+ years of experience in an administrative role with collections or accounts receivable responsibilities.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Excellent organizational skills and attention to detail.
• Ability to handle sensitive financial information with confidentiality.
• Strong time-management skills and ability to prioritize tasks effectively.

Preferred Skills

• Experience in customer service or call center environments.
• Knowledge of basic accounting principles.
• Ability to work independently and as part of a team.
• Professional, calm, and solution-oriented approach when handling difficult conversations.

As part of the Davis-Ulmer Family of Companies, we believe that investing and empowering our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leader\'s abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.

Why Choose Davis-Ulmer Family of Companies?

• Competitive Compensation: We offer competitive pay rates for experienced professionals, ensuring your skills are recognized and rewarded appropriately.
• Comprehensive Benefits Package: Enjoy an industry-leading benefits package that includes medical, dental, vision, and additional perks, ensuring your health and well-being are taken care of.
• Strength of the Family: The Davis-Ulmer Family of Companies, with over 30 locations across the East Coast and Midwest, epitomizes the strength of a team-first mindset. Embracing a culture of collaboration, we unite to share knowledge, resources, and best practices across our network of branches. This collective approach strengthens us as a cohesive group, amplifying our impact far beyond what any individual business unit could achieve alone.
• Backed by APi Group: As a subsidiary of APi Group, a publicly traded, multi-billion-dollar corporation headquartered in Minnesota, we provide the financial stability and support needed for success. Benefit from world-class training and leadership development opportunities, backed by a powerhouse in the Fire Life Safety & Security industry.
• Long-Term Career Relationships: Many of our employees have been with us for 20+ years! We believe in investing in the right people, fostering enduring professional relationships that benefit both individuals and the company alike. Join us and become part of a community where your dedication is recognized and valued for the long term.
• Values Match: We prioritize hiring individuals whose values align with ours. Our commitment to value-driven recruitment is a cornerstone of our People/Talent Development Operating Code.

DAVIS-ULMER\'S ENDURING PURPOSE: "To protect what people value most."

Equal Opportunity Employer, including disabled and veterans.